As the premiere Raymond Solutions & Service Center in the Northeast, Pengate Handling Systems built a reputation based on cutting-edge innovation, quality products and outstanding service. In addition to the full line of Raymond forklifts and equipment, we offer comprehensive material handling solutions to take your day-to-day warehousing and distribution operations to a new level of performance and productivity. Pengate Handling Systems is hiring for an IS Support Specialist. What You'll Need: * Minimum of 2 years experience * Bachelor’s degree preferred * Basic understanding of Windows * Familiarity with Microsoft Office and common business applications * Good problem-solving and analytical skills * Strong communication and interpersonal skills * Experience with ticketing systems What You'll Do: * Manage help desk tickets * Providing solutions and advice on technical issues * Creating manuals for technical training * Responding to texts, emails, and calls on technical issues * Documenting and analyzing technical issues and customer interactions * Set up user accounts, permissions, and devices * Attending training sessions and conferences to stay current with best practices on how to help customers with technical issues What We Offer: * Competitive salary and benefit package * Training and development opportunities * Supportive team environment * 10 company paid holidays * Opportunities for career growth Pengate Handling Systems is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, marital status, disability, genetic information, veteran status, citizenship, or any other protected characteristic. All offers of employment are contingent upon passing a background check and drug screening. If you require accommodations during the application or interview process, please contact our Talent Acquisition team at recruiting@pengate.com.