At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This Position reports to:

Motion Global IS Service Manager – preferred countries: Finland, Poland, India and any other Motion countries  

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world. 

ABB Motion, a global leader in motors and drives, is at the core of accelerating a more productive and sustainable future. We innovate and push the boundaries of technology to contribute to energy efficient, decarbonizing and circular solutions for customers, industries, and societies. With our digitally enabled drives, motors and services we support our customers and partners to achieve better performance, safety and reliability. To help the world’s industries outrun – leaner and cleaner, we deliver motor-driven solutions for a wide range of applications in all industrial segments. Building on over 140 years of domain expertise in electric powertrains, our more than 22,000 employees across 100 countries learn and improve every day. go.abb/motion 

This role is open globally, but location is set in Finland, Poland, India or any other Motion countries. The work model is hybrid #LI-hybrid.  

As IS Service Manager, you are accountable for all measures that support the applications falling within the scope of Motion IS PLM Domain. Major focus would be on Application Management of PLM, CAD and integrated Platforms with functional management of Support Teams to deliver IS application Services meeting the demand generated by the Domain at agreed SLAs with Business. The IS Service Manager is responsible for overseeing all activities related to the applications within the Motion IS PLM Domain. This role focuses on managing PLM, CAD, and integrated platforms, ensuring the effective delivery of IS application services that meet the domain's demands and agreed-upon SLAs. 

Key Responsibilities

Deliver and maintain IS solutions within the assigned domain, ensuring alignment with business needs and compliance standards. 

Manage cloud infrastructure and applications, focusing on performance, security, and cost optimization. 

Oversee end-to-end service delivery, including project management, testing, training, user support, and quality assurance. 

Ensure compliance and security through regular audits, adherence to ABB policies, and proactive risk management. 

Lead application lifecycle management, including deployments, hosting, incident handling, and service desk coordination. 

Drive continuous improvement in service delivery processes, asset management, and license/infrastructure cost efficiency. 

Support strategic planning and budgeting, collaborating with stakeholders on roadmaps, RFPs, and cost forecasting. 

Build and lead high-performing teams, ensuring skills development, resource planning, and alignment with service levels. 

Qualifications  

Extensive 10 years of relevant experience working on PLM/CAD or other Engineering Applications 

Excellent IS developing and operations skills, deep understanding of the overall context of business processes & technologies 

Prior experience in leading IS people (direct or indirect) 

Experience of identifying and resolving issues between team members or other teams 

Capacity to translate business requirements into technical IS capabilities and solutions 

Relevant experience in project planning and execution as well as economic aspects of system management and life cycle 

Sound knowledge of ITIL processes & very good knowledge of IS Infrastructure (Cloud Hosting) 

Strong in information management, computer systems, business engineering or similar field 

#ABBCareers  

#RunwithABB 

#Runwhatrunstheworld 

We value people from different backgrounds. Could this be your story? Apply today or visit careers.abb to read more about us and learn about the impact of our solutions across the globe.  

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.