About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values are:

We serve faithfully by doing what's right with a joyful heart.We never settle by constantly striving for better.We are in it together by supporting one another and those we serve.We make an impact by taking initiative and delivering exceptional experience.

Benefits

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

Eligibility on day 1 for all benefitsDollar-for-dollar 401(k) match, up to 5%Debt-free tuition assistance, offering access to many no-cost and low-cost degrees, certificates and moreImmediate access to time off benefits

At Baylor Scott & White Health, your well-being is our top priority.

Note: Benefits may vary based on position type and/or level

Job Summary

The Senior IS Operations Consultant provides senior-level strategic consulting and planning services with department- or system-wide impact. This person is recognized as experienced in technology, change management, program/project management, technical quality management, and process improvement. They develop and implement strategic business or technical solutions.

Essential Functions of the Role

Uses in-depth business and industry knowledge to assess current systems, practices, or procedures. Identifies opportunities and develops strategic recommendations for cost-effective technical or business solutions that meet requirements.Provide outcome help to administration, business/clinical areas, department directors, and managers to help strategic and operational business or technology conclusions.Develop change management plans, and schedules in line with organizational strategic initiatives.Facilitate strategic planning and design meetings to identify business and technical strategies. Determine the system and solution needs for those strategies.Re-engineer technical and business processes for greater efficiencies with significant benefit to the Organization.Run the development and implementation of standard processes and activities related to change, operational improvement, integrated and end-to-end testing.Ensure projects quality assurance needs which could include: requirements gathering/assessment, environmental strategy, test plan/script development, and defect tracking.Recommend budget items necessary to help changes.Act as the top internal consultant. Provide recommendations, coaching, and training on technology, change management, and project management. Focus on technical quality management and process improvement.

Key Success Factors

Must have excellent project management and change management skills.Bachelor's degree in Computer Science, Information Services, Industrial Engineering, Project Management, or a related field highly preferred.PMP or equivalent Project Management Certification desired.Must possess excellent critical thinking and data-backed skills.Is self-directed, and able to operate in an environment with minimal supervision.Must have excellent expertise in one or more areas: Change Management, Business Workflow, Process Improvement, Program/Project Management, Vendor Management, Outsourcing, Business Process Modeling, IT Transformation, Enterprise Architecture, Business and Technology Value Management, Performance Metrics, Profitability assessment, Technical/Systems, Quality Management, and Training.Must be comfortable interacting with various clients from different departments and levels, including frequent interaction with System Executive Leadership.

Belonging Statement

We believe that all people should feel welcomed, valued and supported, and that our workforce should be reflective of the communities we serve.

QUALIFICATIONS

EDUCATION - Bachelor's or 4 years of work experience above the minimum qualificationEXPERIENCE - 7 Years of Experience