At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This Position reports to:

Global IS Consumer H & S Services Mgr
 

In this role, you will have the opportunity to support the organization’s vision and strategic direction. Each day, you will apply IT knowledge and expertise to help solve complex technical or professional activities. You will also showcase your expertise by being a key resource, a definitive source of knowledge about services and solutions, to contribute your expertise to enhance organizational efficiency.

The work model for the role is #LI #Onsite

This role is contributing to the IS Services in India/ Globally.

You will be mainly accountable for:

Acts as a Subject Matter Expert (SME) for the applications in scope, including Templafy, Adobe Creative Cloud, Snagit, Camtasia, and PDF-Xchange.Coordinates incidents, requests, changes and manage escalations as needed.Collaborates with Service Desk and vendors to ensure timely resolution of incidents and service requests.Collaborates with the software packaging and distribution team to manage the deployment and updates of applications.Ensures knowledge base articles and documentation are regularly updated and maintained.Supports and trains Templafy Super Users (Template Designers) by providing guidance on template creation, document automation, and best practices.Manages Templafy’s platform administration, including Azure App Register configurations, internal content access controls, and oversees Azure DevOps activities such as backlog management, sprint planning, and issue tracking.Provides consultancy and limited management for integrations between Templafy and other business systems.

Qualifications for the roleUniversity degree in Information technologies or similarAt least 4 years of experience in application management and support.Experience with Templafy or other document automation/template management platforms is highly preferred.Familiarity with Microsoft 365 applications (Word, PowerPoint, Outlook, Excel)Experience with Azure DevOps or other agile project management tools for tracking user stories, bugs, and testing.Previous involvement in user training, documentation, and stakeholder communication.Ideally ITIL v4 Foundation certificate or other ITIL training.Fluent English (spoken and written).More about us

Our mission in ABB IS (Information Systems) is to harness the power of information technology to deliver valuable, reliable, and competitive IS services for ABB. If you have a strong technical skills, analytical mind, and the drive to help us stay ahead of the competition, you are the one we are looking for.

We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.

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