**JOB SUMMARY** The IS Epic Application Analyst 2 - Beaker AP and/or Beaker CP is primarily accountable to configure and provide intermediate functional and technical help for the specific application or set of applications to a variety of business and clinical users. In addition, part of the responsibility is to join with end users to know about the workflow and its interdependencies and make corrective adjustments or enhancements. This role is the central point of communication for a variety of users and will coordinate all activities on behalf of the IS organization. **ESSENTIAL FUNCTIONS OF THE ROLE** + Assists with the test recommendations for corrective actions and resolution of problems within the software application. + Creates and executes test scripts for new system builds timely and effectively. + Provides testing and documentation of workflows, data collections, end-user report details and other technical issues associated with applications, applying both vendor and internal stakeholder consideration. + Creates, modifies and tracks system build timely and effectively. + Provides help for normal maintenance of upgrades and system maintenance. + Implements system updates and changes, and communicates those changes to super users and end users. + Provides ongoing application help and end user training for all helped applications. + Engages, manages, and communicates to all stakeholders. + Solves problems by studying business issues and requirements, studying workflows and synthesizing key messages. + Assists in the coordination of training materials and schedules for all super users and end users, and serves as liaison between end users, subject matter experts and vendor implementation team. **KEY SUCCESS FACTORS** + Working knowledge of end user workflows; has an expertise of the workflows and the inputs/outputs from an end user and patient perspective. + Ability and experience knowledge end user workflow and owning the technical components of that workflow. + Ability to work well in team environments and facilitate integrated meetings. + Proficient with word processing, spreadsheets, workflow tools, and email software applications in an intermediate capacity. + Demonstrates customer-oriented service excellence methods. + Self-motivated with ability to identify and resolve issues, and advance personal knowledge. + Ability to execute complex tasks through organization and details motivated approach. + Demonstrates excellent face-to-face communication skills, among facility customers and team members. + A motivated, quick learner of software and information technology. + Proficient in accurate, thorough and complete documentation. + Epic application knowledge to build, test, help and train. **About Us** Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well. Our Core Values are: + We serve faithfully by doing what's right with a joyful heart. + We never settle by constantly striving for better. + We are in it together by supporting one another and those we serve. + We make an impact by taking initiative and delivering exceptional experience. **Benefits** Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include: + Eligibility on day 1 for all benefits + Dollar-for-dollar 401(k) match, up to 5% + Debt-free tuition assistance, offering access to many no-cost and low-cost degrees, certificates and more + Immediate access to time off benefits At Baylor Scott & White Health, your well-being is our top priority. Note: Benefits may vary based on position type and/or level **Belonging Statement** We believe that all people should feel welcomed, valued and supported, and that our workforce should be reflective of the communities we serve. **QUALIFICATIONS** + EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification + EXPERIENCE - 2 Years of Experience + PREFERRED – 2+ years of Lab Experience, 2+ years working in EPIC Beaker **CERTIFICATION/LICENSE/REGISTRATION** + Epic Certification (EPICCERT) - As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.