We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate.  We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. 

At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters.  Come make a difference at Ochsner Health and discover your future today! 

This job ensures the stability, integrity, and efficient operation of the information systems by directly managing staff that are responsible for monitoring, maintaining, supporting, and optimizing all networked software and associated operating systems. This job is responsible for maximizing the benefits of IT systems by identifying, communicating, and resolving issues. Participates in technical research and development to enable continuing innovation within the infrastructure, and ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values. Additionally, this job is responsible for both Architecture and Engineering management processes within Infrastructure and Operations.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.

Education

Required - High School diploma or equivalent

Preferred - Bachelor’s degree in Computer Science or related field

Preferred – Additional degrees, business training experience and/or certifications may be combined to meet minimum qualifications.

Work Experience

Required - 8 years’ experience in related technology engineering

Preferred – Previous supervisory or leadership experience

Knowledge Skills and Abilities (KSAs)

Must have computer skills and dexterity required for data entry and retrieval of information.Effective verbal and written communication skills and the ability to present information clearly and professionally.Must be proficient with Windows-style applications, various software packages specific to role and keyboard.Strong interpersonal skills.Knowledge of how to effectively work under stressful situations to continue objective and professional communications at all times.Ability to effectively work with frequent interruptions and frequent changes in priorities.Proficient working with databases, on-line solutions, and the programming languages.In depth technical knowledge of the target IT infrastructure environment.Analytical skills and logical thought processes in order to formulate solutions to problems.

Job Duties

Supervises, trains, develops, and schedules team of IS Systems Engineers.Performs all duties of direct report(s) that evolve around installation and support of the technology infrastructure including maintenance of technology devices and scheduling of activities with PC Support Staff.Receives, coordinates, and resolves customer escalations for tier III team.Participates in the setting of project goals priorities and timelines with users and team members.  This may include reporting dashboards and metrics.Proposes solutions which take into account available and upcoming technologies across multiple platforms.Provides proactive quality customer support services and communications to customers.Develops, utilizes, and maintains required records for the department, organization, and regulatory agencies.Supervises individuals that facilitate the day-to-day operation of the technology infrastructure and maintains proper levels of system and data availability.Other related duties as required.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.

The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Physical and Environmental Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Very Heavy Work - Exerting in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds of force frequently, and/or in excess of 20 pounds of force constantly to move objects. Physical Demand requirements are in excess of those for Heavy Work.  (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Physical demand requirements are in excess of those for Sedentary Work. Even though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) when it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible. NOTE: The constant stress and strain of maintaining a production rate pace, especially in an industrial setting, can be and is physically demanding of a worker even though the amount of force exerted is negligible.  

Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid.

The incumbent has no occupational risk for exposure to communicable diseases.

Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.

Are you ready to make a difference? Apply Today!

Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website.

Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C.

Ochsner Health endeavors to make our site accessible to all users.  If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) or careers@ochsner.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.