Description

Job Summary:

The Production Support Manager will oversee the support and maintenance of production systems, ensuring their stability, performance, and availability. This role involves managing a team of support analysts, coordinating with various departments, and implementing best practices for incident management and problem resolution.

Key Responsibilities:

Skills:  Strong knowledge of system monitoring and maintenance tools. Excellent problem-solving and analytical skills. Proficiency in scripting languages and automation tools. Effective communication and interpersonal skills. Strong organizational and project management abilities.System Monitoring and Maintenance: Monitor production systems to ensure optimal performance and availability. Drive regular maintenance tasks, including backups, updates, and patches. Implement and maintain monitoring tools and dashboards.Incident Management: Lead the response to production incidents, ensuring timely resolution. Coordinate with relevant teams to diagnose and fix issues. Develop and implement incident management procedures and protocols.Problem Resolution: Analyze recurring issues and identify root causes. Develop and implement solutions to prevent future occurrences. Maintain a knowledge base of common issues and resolutions.Team Leadership: Supervise and mentor the production support team. Conduct performance evaluations and provide professional development opportunities. Foster a collaborative and proactive team environment.Collaboration and Communication: Work closely with development, operations, and business teams to understand their needs and provide technical support. Communicate system status, incidents, and resolutions to stakeholders. Facilitate cross-functional collaboration to ensure successful support outcomes.Continuous Improvement: Identify opportunities for process improvement and automation. Implement best practices for production support and system maintenance. Stay updated with industry trends and emerging technologies.

Qualifications:

Bachelor’s degree Minimum of 5 years of experience in production support or system administration. Proven track record of leading support teams and resolving complex technical issues

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

Yes

Workplace Type:

Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds:  in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Note to Agency Recruiters:  Huntington Bank will not pay a fee for any placement resulting from the receipt of an unsolicited resume.  All unsolicited resumes sent to any Huntington Bank colleagues, directly or indirectly, will be considered Huntington Bank property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.