We are Capita Ireland, a leader in the business process outsourcing market. More than 1,200 talented colleagues deliver multichannel customer engagement services to the utilities, telecommunications, media, travel, financial services, agriculture and public sectors.

Do you have a passion for providing excellent customer service? Do you enjoy solving problems and making customers happy?

If so, we want you to be part of our awesome team of Customer Service Advisors.

For this role, you must be fluent in the Irish language.

The start date for this role is Monday 28th July 2025.

Job title:

Irish Speaking Customer Service Advisor - Hybrid - Immediate Start

Job Description:

Job Title:
Irish Speaking Customer Service Advisor - Hybrid Working in Little Island

Salary & Benefits:
€29,080 per annum, company matched pension, life assurance, high street discounts, refer a friend & earn scheme plus many more!

Shift:

You'll work in rotation, 5 days per week, across Monday to Sunday between the hours of 8am to 8pm.
These are full time positions, working 40 hours per week.
You'll work shifts between your home address & at our office in Little Island after training & grad bay.

Training & Grad Bay:
You will receive full training and support to allow you to have the tools and knowledge to succeed in your role. Your training & grad bay period will be delivered in our Little Island office for the full duration.

Work Location:

You will work from home and our office in Little Island, our office address is:

Capita Customer Solutions

2 Eastgate Rd

Castleview, Little Island

Co. Cork

T45 EK50

What you’ll be doing: 

Handle a high number of customer queries via telephone and complete administration tasksAnswer all queries in a positive manner, ensuring you give a positive image and great first impression to all contactsEnsure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent mannerBuild sustainable relationships of trust with customers, team members and clients through open and interactive communicationUse multiple systems to navigate each customer account & accurately record all contact interactions on systems in line with expected process

What we’re looking for: 

Previous experience working in similar environmentBeing highly methodical with a thorough attention to detailStrong communication skills and the ability to build rapport with all callersHaving excellent organisational skillsHaving the ability to work to stringent customer service SLA’s and KPI’sDemonstrating confidence and the ability to communicate clearly and effectivelyShowing excellent PC (including the Microsoft suite, most notably Excel) and data entry skillsBringing a proactive attitude with the ability and ambition to develop role in the future

What’s in it for you? 

You’ll have the opportunity to join a dedicated team of customer service professionals who take pride in all they do and put the needs of customers at the heart of everything they do.  You’ll join a team where successes are celebrated and your ideas are heard.  There are opportunities within Capita Ireland to develop your skills and progress your career. 

€29,080 per annum22 days annual leave (pro rata for part time)access to Wrkit – giving you access to lifestyle savings, & discountscost of eyecare vouchers for eye examinations and money towards glasses if requiredaccess to Capita pension schemeaccess to Employee Assistance Programmelife Assurance Benefitcycle2work scheme….and plenty more

What we hope you’ll do next: 

Choose ‘Apply now’ to fill out our short application and complete our assessment process so that we can find out more about you. 

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

#CEOFFICEHIGH

Location:

Little Island

,

Ireland

Time Type:

Full time

Contract Type:

Permanent