Invoicing Administrator

The Invoicing Administrator accounts for contract service revenue and expenses through the Service Trak database (which tracks all contracts and any changes to those contracts from a revenue and commission standpoint). Assists in making sure contracts are entered in the system accurately, customers are invoiced correctly, and revenue is earned per GAAP recognition requirements over the life of the contract.  Assists the Contracts Team with contract renewals and terminations.

 

What you’ll be doing:

Generate invoices for services rendered and ensure invoices are sent to customers in a timely manner. Reviews service contracts to ensure data entry was correct and the contract is scheduled to be billed as per the terms agreed. Assist with any invoicing issues needing resolution which require extensive research and the assistance of other departments. Assists with contract renewals and terminations. Maintains the monthly billing spreadsheet in conjunction with customer invoice preferences. Investigate and resolve discrepancies invoices. Responsible for responding promptly and professionally to any questions or concerns related to invoices. Assists the contract and collection teams to rectify any discrepancies of billing to ensure timely payments from customers. Create DN/CN for tax-exempt accounts. Journal entries involving reclassifications, revenue recognition, tax and rounding adjustment. Provides real-time information on invoiced accounts. Promptly address and resolve invoice inquiries, payment discrepancies, and other billing related matters. Other duties as assigned

What we are looking for:

3+ years invoicing and/or accounting experience. Proficient computer skills, particularly MS Excel and accounting software. Internal and external customer service and problem resolution capability. Must be able to work occasional overtime. The ability to maintain a professional approach at all times and create a positive internal and external customer experience. Ability to work well as part of a team environment, with a comfort level working independently as required. High level of accuracy and attention to detail. Desire and commitment to working in a fast-paced, deadline-oriented environment. Excellent organizational and time management skills. Excellent analytical and problem-solving abilities. Ability to prioritize tasks and work efficiently under pressure to meet strict deadlines. Possess a solid understanding of finance, accounting, tax and business. Good to have different language experience - Chinese, Mandarin, English, Malay.

Bonus Points: 

N/A

Education: 

Associates Degree or equivalent work experience required.

Travel: 

5%