At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds. As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered and recognised. **What You Can Expect** ITC Specialist is accountable and has overall proactive and timely collection activities of key and strategic accounts; including international collections, negotiation of payment plans in a GBS ITC environment. Responsible to reduce bad debt exposures to a minimum and identify any disputed items in a timely manner. Supporting process improvements, drive productivity and transparency through reporting and metrics on the collections processes in a diverse and rapidly changing environment. This role requires strong organizational skills, problem-solving abilities, and proficiency in Excel and SAP. **How You'll Create Impact** + Manage accounts receivable activities, including invoicing, collections, cash application, factoring. + Communicate effectively with Dutch-speaking customers to resolve payment issues and ensure timely collections both by phone and email. + Perform account reconciliations and resolve discrepancies. + Analyze customer accounts and investigate root causes of payment delays. + Collaborate cross-functionally with finance, customer service, and sales teams to address customer queries and disputes. + Generate regular aging reports and support month-end closing activities. + Maintain accurate records in SAP and Excel for reporting and analysis. + Contribute to process improvement initiatives and suggest solutions for reducing outstanding debts. **What Makes You Stand Out** + Manage accounts receivable activities, including invoicing, collections, cash application, factoring. + Communicate effectively with Dutch-speaking customers to resolve payment issues and ensure timely collections both by phone and email. + Perform account reconciliations and resolve discrepancies. + Analyze customer accounts and investigate root causes of payment delays. + Collaborate cross-functionally with finance, customer service, and sales teams to address customer queries and disputes. + Generate regular aging reports and support month-end closing activities. + Maintain accurate records in SAP and Excel for reporting and analysis. + Contribute to process improvement initiatives and suggest solutions for reducing outstanding debts. **Your Background** + Dutch Language Proficiency – able to communicate fluently and professionally with Dutch-speaking customers. + Excel Proficiency – comfortable with pivot tables, VLOOKUP, data analysis, and reporting. + SAP Experience – experience working in SAP for accounts receivable and collections. + Communication Skills – clear and professional communicator, both written and verbal. + Problem-Solving & Root Cause Analysis – ability to identify issues, investigate discrepancies and implement solutions effectively. + Customer Service Orientation – committed to providing excellent service and building positive relationships with customers. + Attention to Detail & Accuracy – ensures data integrity and accuracy in all tasks. + Team Player – collaborative approach to work, supporting colleagues and contributing to team success. **What we offer** + Lunch card: 450 PLN per month + MyBenefit Platform: various portfolio of benefits such as tourism/culture /sport /lifestyle including MultiSport card + Life & accident insurance: UNUM + Medical care: MEDICOVER 5. Employer Social Fund + Holiday supplement: 2723,40 PLN gross (once a year for a 10-working day holiday, in accordance with the applicable remuneration regulations) + Jubilee award: every 5 years, monetary and 5 days off fully paid + Volunteer policy: 1 day off fully paid a year + Self-Learning Platform + Theatre tickets discount + Glasses: 300 PLN gross reimbursement EOE/M/F/Vet/Disability