Description Citizens Private Bank has accelerated its strategy to build out Wealth Management, scale Business Banking, grow deposits, and expand in key growth markets. We are looking for talented individuals with a demonstrated track record of delivering a gold glove experience to clients that results in long-term client loyalty. Citizens Private Wealth presently manages and advises on over $20 Billion in assets, offering a wide scope of services, expertise, and research, while intimately focusing on each client’s unique circumstances. The Investment Operations Sr. Manager will be responsible for effective and efficient oversight of several operational teams, key technology used by our business, issue-resolution, effective and well documented procedures, risk management and mitigation, maintaining an effective SharePoint site and knowledgebase of our business and oversight of special projects as assigned. The scope of responsibility will include Middle Office Operations and Business Support for Private Wealth Fiduciary (Omnibus) and RIA (Fully Disclosed) business. Primary responsibilities include + Responsible for leading a team of professionals that run our back-office operations which includes daily processing of our business, technology support, reporting, issue resolution, process improvement and documentation. + Responsible for accurate processing of our daily business which includes, but ot limited to, money/asset movement, account opening, closing and maintenance, settlements, fee processing, etc.. + Partner with Sr. Leaders and Risk to lead the preparation activities and information gathering for all exams and audits + Develop adequate action plans to address and effectively solve for any issues and lead the execution of those plans efficiently and timely + Ensure proactive ongoing assessment of our operational risk environment + Develop and implement strategies to mitigate risk and establish effective controls where needed + Effective oversight of key vendors who provide technology or services to our core operations, this includes monitoring service levels, remaining in regular contact with vendor points, addressing issues quickly and accurately and continuously implementing process improvements + Ensure timely and accurate response and resolution to colleague inquiries regarding technology, issues, functionality, etc. + Co-ordinate all business testing and documentation of testing results + Identify trends and implement new processes, reporting, training, etc. to address unfavorable trends + Support implementation and ongoing maintenance activities related to vendor services and technology solutions + Oversight of the accurate and timely production of internal, client and regulatory reporting + Lead the development and implementation of new reports and information/data reconciliations as needs arise + Responsible for all procedures, forms, disclosures, guides and materials. This includes ensuring there is an adequate annual review implemented for all documentation, timely development of new documentation as needed and ongoing process improvement of our operating procedures + Responsible for maintaining an effective and up to date SharePoint site, which includes ensuring content is easy to find and continuously up to date + Responsible for maintaining an accurate inventory of all business content (e.g., procedures, forms, disclosures, training material, guides, marketing material, etc.) + Develop procedures and training plans as new processes, products and services are deployed + Be a role model and champion for continuous process improvement and organizational effectiveness + Effective people leadership and development, including there is adequate coverage for all core responsibilities and ongoing cross training Qualifications, Education, Certifications and/or Other Professional Credentials Required Qualifications + 5+ years of experience in operations management, preferably in financial services or a regulated industry + 3+ years of leadership experience, including managing teams and cross-functional collaboration + Familiarity with data aggregations tools (e.g., Black Diamond) + Proven experience in back-office operations, including account processing, settlements, and fee processing + Strong understanding of operational risk management and internal control frameworks + Demonstrated ability to develop and implement process improvements + Experience managing vendor relationships, including performance monitoring and issue resolution + Proficiency in reporting and data analysis, with the ability to identify trends and develop actionable insights + Excellent written and verbal communication skills, including documentation and training development + Strong project management and organizational skills, with the ability to manage multiple priorities + Proficiency in Microsoft Office Suite, especially Excel and SharePoint Preferred Qualifications + Bachelor’s degree in business administration, Finance, Operations Management, or a related field + Advanced degree (MBA or related field) + Experience with regulatory exams and audits, including preparation and response + Familiarity with financial technology platforms and tools used in operations and reporting + Experience in developing and maintaining SharePoint sites + Knowledge of compliance and regulatory reporting requirements + Experience with business continuity planning and testing coordination + Lean Six Sigma or other process improvement certification + Experience in training development and cross-training programs Hours & Work Schedule + Hours per Week: 40 + Work Schedule: M-F Pay Transparency The salary range for this position is $140,000 - $165,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits. #LI-Citizens6 Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.