Our client, one of the big 5 banks in Canada, is looking to hire several back office investment operations officers to help support their corporate head office located in the downtown Toronto area on a hybrid basis. Please note - this is a hybrid role, with the expectations of the candidate being able to go into the office 1-2 times a month. This role provides end-to-end support for the banks clients mutual funds, ETFs, segregated funds, term investments, and savings products for internal and external stakeholders. Delivering operational processes and providing after-sales support to the personal wealth and asset management businesses and stakeholders. Areas of operational expertise include Broker/Dealer and Private Bank support, Asset Management, Investment Funds, and Life Insurance. As a Processing Agent, you will play a key role in managing and executing daily operational tasks within a structured ticketing and data management environment. Responsibilities include but are not limited to the following: + Ticket Management & Workflow Execution + Navigate and resolve items from a ticketing queue using internal platforms + Review and process documentation, audit files, and respond to various ticket types including escalations, general inquiries, and audit requests + Data Entry & System Updates + Accurately input and update data across internal systems + Track incoming requests and categorize them by type (e.g., escalation, audit, general question) + Productivity & Task Completion + Complete a designated number of items per day based on assigned workload + Meet daily productivity goals by efficiently managing time and task prioritization + ✅ Quality Assurance & Auditing + Conduct audits of files and documentation to ensure accuracy and compliance + Maintain high standards of data integrity and attention to detail Disclaimer The Company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information, or any other characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 844 895-8598 or email However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting #prioritycanada25 Pay and Benefits The pay range for this position is $24.00 - $24.00/hr. Workplace Type This is a hybrid position in Toronto,ON. À propos de TEKsystems et TEKsystems Global Services Nous sommes un fournisseur de services aux entreprises et de technologies. Nous accélérons la transformation de nos clients. Notre compétence en stratégie, conception, exécution et opérations libère la valeur de l’entreprise par un éventail de solutions. Nous sommes une équipe de 80 000 personnes qui collaborent avec plus de 60 000 clients, notamment 80 % du Fortune 500 en Amérique du Nord, Europe et Asie, qui collaborent avec nous dans le cadre de nos capacités full-stack et notre rythme. Nous sommes des penseurs stratégiques, des collaborateurs pratiques qui aident les clients à exploiter le changement et maîtriser le dynamisme de la technologie. Nous bâtissons le futur en livrant les résultats et en créant un impact positif dans nos communautés mondiales. TEKsystems et TEKsystems Global Services sont des entreprises d’Allegis Group. Découvrez d’autres informations à TEKsystems.com. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.