Description Looking for something a little different? Are you suspicious by nature? Do you have a nose for finding the truth? Do you want to work on something that matters? Amazon is looking for a high-judgment individual to join us as an Investigator, to evaluate transactions and safeguard Amazon's global customer base, profitability, and brand while maintaining a high bar of customer experience. We are specifically seeking applicants with fluent Portuguese & English language skills to support our global operations teams, however you will be supporting the UK business as well. Would suit a recent graduate. Key job responsibilities Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends. * Communicate via email with buyers, merchants, and other external and internal customers. * Maintain Amazon's site quality by enforcing Amazon's Policy Guidelines. * Take appropriate action based on established procedures and document those actions. When procedures are not available, follow established escalation paths to ensure resolution. * Participate in other special projects/assignments and Partner with appropriate business teams as necessary. * Achieve weekly productivity and quality standards for investigations. * Experienced in the internet space and capable of succeeding in a fast-paced team environment. * Be prepared to be flexible with working hours and work Saturdays and/or Sundays. Basic Qualifications Fluent in Portuguese & English language 6+ months of customer service experience Experience with Microsoft Office products and applications Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Preferred Qualifications Experience in payments or e-commerce. Experience in payments or e-commerce Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.