Are you an experienced Distribution professional ready to take the next step in your career? Emerson has an exciting opportunity at our innovative distribution center in Olive Branch, MS. As the Inventory & Returns Supervisor, you will lead a team of 10 hourly associates and two salaried direct reports, ensuring inventory accuracy, efficient returns' processing, and product quality for the Appleton business line. You’ll work closely with teams across Receiving, Returns, Outbound Operations, Finance, and Quality Control to drive process improvements and uphold operational excellence. We can't wait to hear from you!

AS THE INVENTORY, RETURNS & QA SUPERVISOR, YOU WILL: 

Supervise and assign daily tasks for cycle counters and the returns department. Review and analyze daily and weekly inventory adjustments and changes. Support the preparation and analysis of weekly and monthly reporting of inventory control results and activities from the warehouse management system (Oracle). Analyze and report on metrics and recommend ways to improve the inventory control function. Develop, maintain and evaluate queries and reports from the WMS to support inventory control activity analysis and reporting. Audit applications and processes to ensure data integrity, including management and analysis of the inventory synchronization process between the WMS and the host system. Analyze existing business processes and logic that impact inventory throughout the distribution center through personal observation and user interaction. Develop new applications and tools as well as ad hoc and refreshable reports to help with root cause analysis or to streamline related processes. Perform data analysis and written audits of returns processes, inventory movement analysis and other procedures. Develop deep understanding of WMS features and functionality to facilitate inventory analysis, collaborate with users from the department and IT and resolve issues.

Returns & QA Responsibilities

Manage the customer returns process and ensure timely turnaround of replacement orders and factory returns Lead investigations into customer complaints, identify root causes for errors, and drive permanent corrective action. Drive supplier quality improvement Lead continuous improvement initiatives to improve production, productivity, and quality by preparing and completing action plans.

WHO YOU ARE:

You identify the impacts or consequences of situations and advance to the appropriate channels. You bring a solution to the problem. You monitor progress appropriately and match people to the work based on their capabilities. You flex your approach and empower others.  You establish clear goals with anticipated outcomes and results for yourself and your team. You uncover root causes to difficult problems. You seek ways to improve processes, from small tweaks to complete reengineering. You make decisions and take actions without the total picture. You deal constructively with problems that may not have clear solutions or outcomes.

FOR THIS ROLE, YOU WILL NEED:

Bachelor’s degree in a related field or 5 years experience in inventory, returns and/or quality in a distribution center environment. Solid understanding of distribution environments, including purchasing, inventory, and warehouse operations. Ability to multitask and work independently with precise detail and follow-up reporting Demonstrated analytical, organizational and communication skills. 3+ years of experience supervising hourly and salaried employees in a distribution center environment Proven change management experience Ability to lead and manage  Excellent interpersonal skills, both verbal and written. Profiecient with MS Office Suite, strong with PowerPoint & Excel Authorized to work in the United States without sponsorship now and in the future.  Sponsorship will not be provided.

Preferred Qualifications that Set You Apart:

Proven experience in inventory control, returns processing, and/or quality management within a distr warehouse environment. Strong analytical skills with experience using Oracle WMS or similar systems. Ability to interpret data, identify trends, and develop actionable insights. Strong collaboration and communication skills across cross-functional teams. Proficiency with reporting tools and Microsoft Excel; experience with SQL or similar a plus.

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We champion an environment that encourages innovation, collaboration, and diverse perspectives—because we know that excellent ideas come from great teams. Our dedication to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe complementary teams, working together are key to driving growth and delivering business results. 

We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

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