**Job Summary** Join our team as a Customer Service Specialist where you will leverage your expertise in customer service and MS Excel to enhance customer satisfaction and streamline processes. With 2 to 3 years of experience you will play a crucial role in managing customer interactions and ensuring a seamless experience. This work-from-home position offers a day shift allowing you to balance work and personal commitments effectively. **Responsibilities** + Manage customer inquiries and provide timely and accurate responses to enhance customer satisfaction. + Utilize MS Excel to analyze customer data and generate reports that support decision-making processes. + Collaborate with cross-functional teams to resolve customer issues and improve service delivery. + Implement strategies to enhance the customer experience and ensure a high level of service quality. + Monitor customer feedback and work towards continuous improvement in service offerings. + Develop and maintain strong relationships with customers to foster loyalty and trust. + Assist in the development and implementation of customer service policies and procedures. + Provide training and support to team members to ensure consistent service standards. + Coordinate with inventory management teams to ensure product availability and timely delivery. + Track and report on key performance indicators to measure service effectiveness. + Identify opportunities for process improvements and implement solutions to enhance efficiency. + Stay updated on industry trends and best practices to maintain a competitive edge. + Contribute to the companys purpose by ensuring customer satisfaction and positive brand reputation. **Qualifications** + Demonstrate proficiency in customer service and MS Excel to effectively manage customer interactions. + Possess strong analytical skills to interpret data and generate actionable insights. + Exhibit excellent communication skills to interact with customers and team members. + Show experience in inventory management and customer experience as a plus. + Display the ability to work independently in a remote setting and manage time effectively. + Have a proactive approach to problem-solving and a commitment to continuous improvement. + Maintain a customer-centric mindset to drive service excellence. **Certifications Required** Certified Customer Service Professional (CCSP) or equivalent certification. Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.