**Job Summary** We are seeking a Senior Process Executive - CHD with 3 to 5 years of experience in Customer Service Management and Customer Service. The ideal candidate will have expertise in Customer Service Customer Analytics and Customer Experience Offerings. This is a work-from-home position with a day shift. The candidate must be proficient in English (Read/Write Speak). **Responsibilities** + Manage customer service operations to ensure high levels of customer satisfaction. + Oversee the resolution of customer inquiries and complaints in a timely and efficient manner. + Provide insights and analytics on customer behavior to improve service offerings. + Implement strategies to enhance the overall customer experience. + Collaborate with cross-functional teams to address customer needs and improve service delivery. + Monitor and report on key performance indicators related to customer service. + Develop and maintain strong relationships with customers to foster loyalty and retention. + Utilize customer feedback to drive continuous improvement in service processes. + Ensure compliance with company policies and industry regulations in all customer interactions. + Train and mentor junior team members to enhance their skills and performance. + Conduct regular audits of customer service processes to identify areas for improvement. + Lead initiatives to streamline customer service operations and increase efficiency. + Stay updated on industry trends and best practices to maintain a competitive edge. **Qualifications** + Must have experience in Customer Service Management and Customer Service. + Should possess strong skills in Customer Service Customer Analytics and Customer Experience Offerings. + Must be proficient in English (Read/Write Speak). + Should have excellent communication and interpersonal skills. + Must be able to work independently in a remote environment. + Should have strong analytical and problem-solving abilities. + Must be detail-oriented and able to manage multiple tasks effectively. Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.