As inventory cluster support (ICS), you are responsible for daily book replenishment orders for the stores in your cluster to maximize sales and inventory profitability. You collaborate with store managers (SMs) to capitalize on sales opportunities and communicate with the area manager (AM) on book trends and assortments. An ICS is the voice of books, as you spend most of the time on the sales floor providing an excellent customer experience and talking with booksellers to spot trends, which directly impacts your ability to make appropriate replenishment decisions.