Role: Endpoint Engineer

Location: Bangalore, Mumbai, or Chennai

Schedule: Rotational

Working Model: Hybrid

Intro:

We are seeking a skilled IT professional with expertise in Endpoint Management, Active Directory, and Microsoft Entra ID Group Management to join our team. The ideal candidate will have strong experience with SCCM, Intune, and Windows OS patching, alongside a solid understanding of security fundamentals and VDI environments. If you have a proactive approach to support and troubleshooting and are looking for an opportunity to contribute to a dynamic, forward-thinking IT team, we’d love to connect.

Some of the things you’ll be doing:

Provide T2 support and lead P1/P2 triage efforts, diagnosing and resolving critical issues in a timely and efficient manner. Monitor system performance, anticipate potential issues, and resolve problems proactively to minimize downtime and ensure smooth operations. Oversee the installation, updates, and management of third-party applications across endpoints to ensure compatibility and security. Create and maintain detailed documentation for systems, configurations, and processes to ensure knowledge sharing and smooth troubleshooting. Work closely with other IT teams, including Security, Network, and Application Support, to ensure alignment on endpoint management goals and requirements. Act as a key point of contact for end-user support, providing clear communication and assistance on technical issues related to endpoints and IT systems.

What technical skills, experience, and qualifications do you need?:

Bachelor's degree in computer science, information technology, or a related field (or equivalent experience). 8+ yrs of relevant experience.  Expertise in managing user access, security groups, and policies in Active Directory and Microsoft Entra ID environments. Strong experience with Autopilot and SCCM for provisioning and managing endpoints in an enterprise environment. Ability to create, manage, and troubleshoot Group Policies to enforce company-wide IT policies and security configurations. Proficient in managing and deploying Windows OS patches, ensuring systems are secure and up to date. Expertise with SCCM, Intune, 1E, and other endpoint management tools to deploy, monitor, and maintain devices. Proficiency in PowerShell scripting to automate tasks, manage configurations, and improve operational efficiency. Strong understanding of networking protocols, security best practices, and how they apply to endpoint management and protection. Experience with managing and securing mobile devices using MDM/MAM solutions.