Job Description About the Role We are looking for a Senior Software Engineer to join our Operations Engineering team, supporting a suite of internal systems critical to the performance and reliability of our enterprise insurance platform. This role focuses on building robust backend tools that enable operations teams to triage issues, perform impact analysis, monitor system health, and remediate policy/order-related failures efficiently. This position is ideal for engineers who are passionate about enabling operational excellence through smart automation, data-driven insights, and scalable internal platforms. Your contributions will directly enhance service reliability, reduce downtime, and improve customer trust in our insurance services. Key Responsibilities Develop and maintain backend tools and services that support operations workflows, including issue triage, order/policy remediation, and RCA automation. Build internal dashboards, monitoring frameworks, and alerting systems to provide visibility into operational health and KPIs. Work with large-scale datasets in Databricks to drive operational insights, anomaly detection, and impact analysis. Leverage AWS services (such as Lambda, Step Functions, DynamoDB, S3, CloudWatch, etc.) to build tools and automation that enhance system monitoring, visibility, and operational effectiveness. Participate in on-call rotations and incident reviews, helping to improve system reliability and operational response. Collaborate with cross-functional teams including Support, Product, and Engineering to understand business pain points, provide feedback, and help drive improvements across the product and operational workflows. Mentor junior developers and contribute to code quality through code reviews and design discussions. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements Required Qualifications 5+ years of experience in backend software development using Node.js. Hands-on experience with AWS cloud services (Lambda, Step Functions, DynamoDB, S3, CloudWatch, etc.) Experience working with Databricks or equivalent large-scale data platforms. Experience building internal tools, automation scripts, and operational dashboards. Solid understanding of microservices, APIs, and backend architecture principles to design and develop effective internal tools and operational workflows. Familiarity with software development best practices: testing, version control, CI/CD. Strong problem-solving skills with a focus on production reliability and operational effectiveness Preferred Qualifications Experience working in enterprise software, especially within insurance, finance, or regulated industries. Exposure to monitoring/observability tools such as CloudWatch, Datadog, or Grafana. Understanding SLAs, incident response processes, and operational playbooks. Comfortable working in environments with legacy systems and modern cloud-based services. Familiarity with scripting languages (JavaScript, Python, Bash) and SQL for operational automation. Experience with infrastructure as code (Terraform, CloudFormation) null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.