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Job TitleInternational Public Relations Specialist - Bilingual Spanish
LocationCleveland
FacilityCleveland Clinic Main Campus
DepartmentGps Intnl Center-International and Emerging Markets
Job CodeT97957
ShiftDays
Schedule8:00am-4:30pm
Job Summary
Job Details
Join Cleveland Clinic's Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world.
Cleveland Clinic is proud to be the first hospital in the nation to make exceptional customer service a core part of our mission. As an International Patient Relations Specialist – Bilingual Spanish, you will be assigned to a global region or embassy, primarily from Latin America and the Caribbean. A caregiver in this role serves as a liaison and primary contact between Cleveland Clinic and international patients, embassies, and/or external referring partners.
A caregiver in this position works a hybrid schedule, working Monday-Friday with three days onsite and two days remote each week, from 8:00 AM to 4:30 PM.
A caregiver who excels in this role will:
Serve as primary contact for international embassies, external referring partners and patients in Cleveland Clinic Global Patient Services.
Facilitate and coordinate all aspects of healthcare visits throughout Cleveland Clinic Health System for international patients. This includes intake and registration, clinical screening, scheduling, travel preparations and on-site scheduling and logistical support for international self-pay, insurance, and embassy patients.
Oversee assigned embassy/regional workflow and provide feedback to manager.
Prepare and provide medical documentation updates to embassy officials under the supervision of GPS clinical team.
Monitor trends and maintain accurate and up-to-date records in patient relationship management system.
Share relevant patient activity data with GPS team and leadership.
Coordinate and expedite hospital visits, special direct admissions and hospital transfers.
Assist with problem resolution and service recovery related to patient experience.
Collaborate with the GPS front end team, interpreters/language services, financial counselors, and other healthcare professionals.
Collaborate with management to ensure embassy/regional cross coverage when needed.
Identify and help implement opportunities to improve speed, quality, and effectiveness of services.
Minimum qualifications for the ideal future caregiver include:
Bachelor’s Degree in a related field, preferably Life Sciences and five years of experience in sales, customer service and account management or related experience in a hospital/medical setting OR High School Diploma/GED and nine years of experience OR Associate’s Degree and seven years of experience
Advanced fluency in Spanish, Arabic or Mandarin
Ability to communicate effectively with both internal and external clients.
Ability to learn, use and understand clinical information systems and other computer applications.
Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/
Physical Requirements:
Requires the ability to sit and be stationary for prolonged periods of time.
Normal or corrected vision.
Manual dexterity sufficient to perform work on a personal computer.
Requires the ability to walk to various locations throughout the main campus.
Ability to function in a stressful, fast-paced environment.
Personal Protective Equipment:
Follows Standard Precautions using personal protective equipment as required for procedures.
The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.
Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.
Please review the Equal Employment Opportunity poster.
Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities