Mercer is a global consulting leader in talent, health, retirement, and investments. We help clients around the world advance the health, wealth, and careers of their most vital asset - their people.

In Mercer we have an open opportunity for the following position based in Bogotá, Colombia:

International Consulting

What can you expect?

Be part of Marsh McLennan team, a global leader in risk, strategy, and people.

Lead client meetings and serve as a liaison between global client & local brokerage teams.

Develop a strong understanding of global health and welfare benefit products, services, technical tools, and vendor/carrier markets.

What’s in it for you?

Access to study platforms.

Life insurance.

Personal accident insurance.

Health insurance

Christmas bonus.

Internet allowance.

Day off for December holidays.

Half day off birthday.

Flexible benefits.

We will count on you to:

Support the execution of client benefit strategy by implementing Global Benefits Management appointments and ensuring client satisfaction with underlying services.  

Support monitoring of client employee benefit programs around the world by providing aggregate tracking and reporting to brokers/clients and internal management teams.

Facilitate the resolution of delays/issues. Develop action plans for tasks at risk.

Develop and document process solutions for various health and benefits operational tasks. Includes designing process workflows and establishing best practices. Responsible for process execution and ensuring all standard procedures, tools, technology systems and controls are being followed. 

Communicate with internal and external partners (consultants, brokers and clients) to educate them on best practices. Serve as subject matter expert for all operational processes (implementation, ongoing, and renewals).   

Receive inbound enquiries from brokers and clients in need of solution assistance.  

Demonstrates project management skills and manages the quality and timeliness of deliverables and delegates to and reviews project work of more junior colleagues.

Manages internal specialty resources ensuring client deliverables meet client’s goals and deadlines and delegates and reviews project work of more junior colleagues.

Assists with the preparation, completion of peer review process and delivery of clear and concise client-friendly communications.

Ensures compliance with professional standards including use of templates, client calendar, peer review, and transparency.

Liaises with consultants around the world to draft responses to client questions on non-US retirement and benefit issues. Delivers client-ready communications on technical subject matter after review by more senior international consultants.

What you need to have: 

Associate´s or Bachelor’s degree (Business, Actuarial Sciences or Math, Economics, Finance, Human Resources, Law or International Relations)

Minimum 5 year of experience in project management and benefits management (life, dental, health, pension, travel insurance, etc.)

English proficiency.

Strong oral and written communication & presentation skills both in English and Spanish.

Experience in client facing role

Strong organizational and time management skills

What makes you stand out?

Good analytical skills- details oriented.

Ability to prioritize and manage multiple projects simultaneously, strong project management skills and committed to deadlines

Teamwork skills combined with the ability to work independently with minimal supervision.

Experience on conflict resolution

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.