Job Description

Internal Sales Team Leader

Inverness
Full-time, Permanent
Salary: £24,000 - £28,000

About the Role

We're looking for a motivated and enthusiastic Internal Sales Team Leader to join our busy Inverness branch. In this key role, you'll support and guide the Internal Sales Team to deliver exceptional service, manage daily sales operations, and help drive performance.

** Please note - all calls/ enquiries are inbound**

This position offers room to grow - with the potential to develop into a combined internal and external sales leadership role in the future.

Key Responsibilities

Support the Internal Sales Manager in delegating tasks and monitoring progressOversee day-to-day internal sales activity: quotes, orders, returns, credits, warranties, and manifestsAssist the team with customer and colleague enquiriesHelp manage and achieve department KPIsIdentify training needs and support team developmentMonitor individual/team performance, set goals, and track resultsAct as key holder and assist other departments when requiredHandle sales enquiries from start to finishAdvise customers on products, pricing, and availability (including non-stock items)Follow up on overdue orders and resolve any issuesWork with suppliers and external sales staff to progress ordersManage customer special pricing and E-store orders (margin, availability, and accuracy)

What We're Looking For

Experience in a team leader or similar role (preferred)Strong negotiation skills with both customers and suppliersConfident with Microsoft Office (Excel skills highly desirable)Excellent communication, organisation, and time managementStrong attention to detail and problem-solving skillsAbility to work independently and adapt to changeGood numeracy and commercial awareness

What you'll get

Career progression opportunitiesSupportive and growing team environmentOngoing training and developmentbonus scheme, pension, employee discount, etc.]

Don't Delay Apply Today!

Emma Smith- Principle Recruiter-07483919913
Brook Street (UK) Limited

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.