About this role
Capital One is on a mission to change banking for good and, to achieve this, we’re on a transformational journey with significant investment and digital development planned. To support this transformation, we’re looking for a talented person to join our Internal Communications team. As an Internal Communications Business Partner, you will help to tell the Capital One story by collaborating with senior stakeholders to develop and implement communications strategies and plans that inform and engage our associates.
What you’ll do
Partner with senior stakeholders to co-create high quality, high impact communications plans which support the delivery of our strategic priorities and desired business outcomes
It’s not all big picture though, you’ll also have the opportunity to get stuck in and develop and deliver communications assets using the most appropriate channels for the audience and message
Act as a trusted advisor to your stakeholders, providing expert advice, guidance and coaching on communication and engagement best practice
Contribute to the development and help lead the overarching Internal Communications strategy and annual plan
Actively measure and report on the effectiveness of IC to drive a culture of continuous improvement and high quality service
Proactively identify and share stories that drive strategic engagement and/or build our culture with a wider audience
Be an advocate for Internal Communications across the business, at all levels
What we’re looking for
Someone who combines strong strategic comms thinking with a track record of successful tactical delivery
Significant experience in developing and managing insight-led communications strategies and plans
An excellent stakeholder manager who communicates, challenges and influences stakeholders at all levels
Strong planning and project management skills across multiple projects
Excellent writing, proofreading and editing skills
Crisis communications experience
Strong technical knowledge of digital and social internal communications channels
We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We’d love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community and ethnic minority candidates.
Where and how you'll work
This is a permanent position based in our Nottingham office.
We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in our office 3 days a week on Tuesdays, Wednesdays and Thursdays, with the option to work from home on Mondays and Fridays.
Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you.
What’s in it for you
Bring us all this - and you’ll be handsomely rewarded with a role contributing to the roadmap of an organisation committed to transformation
We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)
Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave
Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms
What you should know about how we recruit
We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.
We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:
REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies
OutFront – to provide LGBTQ+ support for all associates
Mind Your Mind – signposting support and promoting positive mental wellbeing for all
Women in Tech – promoting an inclusive environment in tech
EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry
Capital One is committed to diversity in the workplace.If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).