Intern - Rooms
Rosewood Hotels and Resorts
Job Description Job Summary
Exposure of different areas within the rooms division during pre-opening stage. Focusing on admin tasks and preparing for the hotel opening.
Essential Duties and Responsibilities
Guest ExperienceUnderstand the guest journey, including all touch points.Understand the SAG levels including all different touch points.Understand Forbes, LQA and brand standards.Organize amenity program with Guest Experience Manager including amenity assignment, understanding the ordering procedure and support the creation of the refreshing program.Design special occasion packages and create a presentation.Source activities and most recommended placed in Doha and model a concierge recommendation menu.Create Front Office welcome book.
Heart of House
Room setup OS&E according to brand standard.Keep track of inventory and segregation of OS&E.Room cleaning procedure, deep cleaning protocols and execution.Understand room inspection based on check list.
TrainingsUnderstand the different platforms to be used during operation such as Alliants, glowing, knowcross, Opera etc.Different role plays scenarios focusing on guest experience, challenging situations etc.
Associate AccommodationGain knowledge on Associate accommodation facilities.Understanding the various facilities within the associate accommodation and facility management process.Setting up Associate room with OS&E based on Rosewood associate housing guidelines.Creating and implementing policies that ensure the associates wellbeing, safety, and healthy living environment.
Standard ResponsibilitiesComply and adhere to the Rosewood company policies.Take on other tasks in addition to the ones stated, in a reasonable framework.Be a “Brand Ambassador” at all times and ensure brand integrity and clarity are always maintained.Model the company’s culture, vision, mission, and core values at all times.
Confidentiality
Whist working at Rosewood Doha, you will have access to a wide variety of confidential information concerning the company, guests, and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests, and employees, unless otherwise stated.
Health & SafetyBe aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations, and procedures as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.Report any defects in the building, plant or equipment according to hotel procedure.Ensure that any accidents to staff, guests or visitors are reported immediately in accordance with correct procedures.Attend Fire, Health & Safety training and be fully conversant with and abide by all rules concerning Fire, Health & Safety.Be fully conversant with:RegulationsRisk Assessments for your departmentHotel Fire & Bomb Procedures
OtherThe above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.As the hotel’s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.Complete any reasonable requests given by senior management.
Exposure of different areas within the rooms division during pre-opening stage. Focusing on admin tasks and preparing for the hotel opening.
Essential Duties and Responsibilities
Guest ExperienceUnderstand the guest journey, including all touch points.Understand the SAG levels including all different touch points.Understand Forbes, LQA and brand standards.Organize amenity program with Guest Experience Manager including amenity assignment, understanding the ordering procedure and support the creation of the refreshing program.Design special occasion packages and create a presentation.Source activities and most recommended placed in Doha and model a concierge recommendation menu.Create Front Office welcome book.
Heart of House
Room setup OS&E according to brand standard.Keep track of inventory and segregation of OS&E.Room cleaning procedure, deep cleaning protocols and execution.Understand room inspection based on check list.
TrainingsUnderstand the different platforms to be used during operation such as Alliants, glowing, knowcross, Opera etc.Different role plays scenarios focusing on guest experience, challenging situations etc.
Associate AccommodationGain knowledge on Associate accommodation facilities.Understanding the various facilities within the associate accommodation and facility management process.Setting up Associate room with OS&E based on Rosewood associate housing guidelines.Creating and implementing policies that ensure the associates wellbeing, safety, and healthy living environment.
Standard ResponsibilitiesComply and adhere to the Rosewood company policies.Take on other tasks in addition to the ones stated, in a reasonable framework.Be a “Brand Ambassador” at all times and ensure brand integrity and clarity are always maintained.Model the company’s culture, vision, mission, and core values at all times.
Confidentiality
Whist working at Rosewood Doha, you will have access to a wide variety of confidential information concerning the company, guests, and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests, and employees, unless otherwise stated.
Health & SafetyBe aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations, and procedures as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.Report any defects in the building, plant or equipment according to hotel procedure.Ensure that any accidents to staff, guests or visitors are reported immediately in accordance with correct procedures.Attend Fire, Health & Safety training and be fully conversant with and abide by all rules concerning Fire, Health & Safety.Be fully conversant with:RegulationsRisk Assessments for your departmentHotel Fire & Bomb Procedures
OtherThe above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.As the hotel’s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.Complete any reasonable requests given by senior management.
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