We're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us. **The Team:** Our Global IT Service Team ensures that all Celonauts—our employees—have the tools and support they need to work seamlessly. We're a hands-on, solutions-oriented group supporting Celonis employees around the world. **The Role:** Are you curious about what it takes to support IT operations in a fast-paced, global SaaS company? As an IT Service Intern in our Munich office, you’ll gain hands-on experience supporting internal IT infrastructure and helping employees solve real-world problems. You’ll learn how to troubleshoot common IT issues, support onboarding, and assist in maintaining our modern workplace environment, covering both macOS and Windows devices. **The work you’ll do:** + Assist with day-to-day IT support for Celonis employees in the Munich office + Support onboarding of new employees by setting up laptops, accounts, and access rights + Help troubleshoot hardware and software issues on macOS and Windows devices + Learn to use and administer tools like Intune, Kandji, Microsoft Teams, and Zoom + Collaborate with the global IT Service Team to handle requests via ticketing systems + Participate in device maintenance, updates, and basic repair or replacement tasks + Support mobile device management and learn about modern endpoint management + Help document processes and build user guides for recurring issues **The qualifications you need:** + Currently pursuing a degree in Information Technology, Computer Science, or a related field + Interest in working in a hands-on IT support role and gaining real-world experience + Basic familiarity with macOS and Windows 10/11 + Good communication skills and a service-oriented mindset + Proactive attitude, willingness to learn, and ability to work independently + Fluent in English (German is a plus, not a requirement) **What Celonis Can Offer You:** + **Pioneer Innovation:** Work with the leading, award-winning process mining technology, shaping the future of business. + **Accelerate Your Growth:** Benefit from clear career paths, internal mobility, a dedicated learning program, and mentorship opportunities. + **Receive Exceptional Benefits:** Including generous PTO, hybrid working options, company equity (RSUs), comprehensive benefits, extensive parental leave, dedicated volunteer days, and much more (https://careers.celonis.com/life-at-celonis/benefits) . + **Prioritize Your Well-being:** Access to resources such as gym subsidies, counseling, and well-being programs. + **Connect and Belong:** Find community and support through dedicated inclusion and belonging programs. + **Make Meaningful Impact:** Be part of a company driven by strong values (https://careers.celonis.com/life-at-celonis/values) that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future. + **Collaborate Globally:** Join a dynamic, international team of talented individuals. + **Empowered Environment:** Contribute your ideas in an open culture with autonomous teams. **About Us:** Celonis makes processes work for people, companies and the planet. The Celonis Process Intelligence Platform uses industry-leading process mining and AI technology and augments it with business context to give customers a living digital twin of their business operation. It’s system-agnostic and without bias, and provides everyone with a common language for understanding and improving businesses. Celonis enables its customers to continuously realize significant value across the top, bottom, and green line. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide. Get familiar with the Celonis Process Intelligence Platform by watching this video (https://academy.celonis.com/learn/video/discover-the-ems) . **Celonis Inclusion Statement:** At Celonis, we believe our people make us who we are and that “The Best Team Wins”. We know that the best teams are made up of people who bring different perspectives to the table. And when everyone feels included, able to speak up and knows their voice is heard - that's when creativity and innovation happen. **Your Privacy:** Any information you submit to Celonis as part of your application will be processed in accordance with Celonis’ Accessibility and Candidate Notices (https://www.celonis.com/careers/candidate-notices) By submitting this application, you confirm that you agree to the storing and processing of your personal data by Celonis as described in our Privacy Notice for the Application and Hiring Process (https://www.celonis.com/careers/privacy-notice/) . Please be aware of common job offer scams, impersonators and frauds. Learn more here (https://www.celonis.com/careers/fraud-alert/) .