Intern - CSSC Front Line Representative CBS Job Description **Intern- Frontline Representative** Ortigas, Pasig City **What is the job all about** In this role, you are expected to provide commercial and technical advice on Customer inquiries which the employee can resolve within about 20 minutes, by email, telephone, live chat, instant messaging etc. **Your main Responsibilities:** + Create tickets, e.g. RFI (request for information), RFQ request for quotation) RFO (order entry workflow) RFC (request for complaint) for own processing or for forwarding to the back office or assigning to CSS (For aftermarket Sales) + Follow up on Customer interactions within set SLA (Service Level Agreement). + Provide standard pricing and delivery information. + Identify business opportunities and handover to external sales. + Enter the incoming orders, whether manual or electronic to ensure fast, accurate order management in line with world class customer service. + Contact Customers or internal stakeholders to resolve missing order data at the time of entry into SAP to enter an executable order. + Manage Customer order changes (lead time, shipping conditions, quantity, postponements, rejection, cancellation) and interaction with External Sales, Finance and the Supply Chain. + Assist Customers with order progression and supply chain issues. + Handle order fulfillment tasks. + Provide order and delivery status to Customers. + Record Customer complaints and requests for Customer product returns. + Promote digital tools towards customers using templates (GPC, MyGrundfos, Extranet). + Support in executing ad hoc tasks in CSSC such as pricing, master data, approval workflow, digital tools, etc. **Your Background:** + Bachelor’s Degree courses in Electrical/ Mechanical/ Engineering, Communication, Technical or any related education + Can communicate effectively and has ability to perform the job with minimal supervision **Do you want to learn more?** If this job sounds appealing, please send your resume and cover letter by clicking “Apply”. To dig deeper into the Grundfos universe, follow us onLinkedIn (http://linkedin.com/company/grundfos) orYoutube (http://youtube.com/user/grundfos) , and to get to know some of your future colleagues and why they love working at Grundfos, check outMeet our people (https://www.grundfos.com/careers/meet-our-people) **We look forward to hearing from you.** Information at a Glance **Job details** Application deadline: Workplace: Onsite Position Job Location: Pasig City, National Capital Region, Philippines Contract Type: Full-Time Employment Type: Regular