Intern as Multi-Lingual Customer Service Analyst - part time
Oracle
Applicants are required to read, write, and speak the following languages: English/Chinese,
English/Japanese, English/Spanish, English/Portuguese, English/French
Starting day June 1,2025 onward
- We require 1st month to participate as full time due to group training of NetSuite Product
- Part time role for university students, the length of contract for 12 months
Job Description:
We are seeking a motivated Intern Analyst to join our team in Brno, where you will work with experienced Technical Support Engineers to work on projects that supports NetSuite ERP system (all-in-one, AI-powered, cloud business management solution) to make a real-world impact.
In this role:
you will have the chance to Learn essentials of administration of NetSuite system and its main modules (eligible for basic certification)
Learn about various Support channels and gather experience with world-class NetSuite B2B Support
Assist in boosting community engagement and driving increased traffic
Translate subtitles or captions for videos, webinars, training materials, or promotional videos
Translation Quality Assurance (QA): Review translations done by other translators for accuracy, grammar, style, and cultural appropriateness
Volunteer in our SuiteImpact program to use your skills for non-profits to translate materials for non-profits, such as brochures, reports, or donation forms
Responsibilities:
Create and maintain knowledge base that enable self-service support for Customers/Partners
Performs translation of online communication to/from customers using our Machine Translation
Tool and manage day-to-day case management translation tasks
Proofread, edit, and revise translated materials and documentation
Creates and maintains product specific terminology glossaries and language style guides to ensure consistency and cultural conformity.
Perform UAT and evaluate translation quality. Help to arbiter linguistic quality assurance results
Qualification and Skills:
Enrolled in a bachelor’s or master’s degree (computer science, economy, accounting/finance or a related field preferred)
Advanced English - effective communication both in oral and written form
Advanced 2nd language - effective communication both in oral and written form
Able to learn and adapt quickly, willingness to work in a dynamic environment
Career Level - IC0
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