Seeking a highly analytical individual to support our collections team. You'll be the organizational powerhouse behind our operations, managing crucial administrative tasks that require a keen eye for detail. This includes processing write-offs, handling contract defaults, and updating critical system data. If you're a problem-solver who excels at data management and improving processes, you'll thrive in this role.

What you’ll do

Manage collections tasks not directly related to direct collections activities including but not limited, contract defaults, cancellations due to bad debt, write-offs, clearing on-account credit balances, issues related to purchase orders, and maintain contact and other system data updated.

Follow standard operating procedures (SOP)  to ensure that work gets completed on a uniform and timely basis and maintain SOPs updated accordingly.

Take on actions that distract from the core collections activities to improve the efficiency of the collectors.

Manage special customer communications campaigns.

Ensure that data updates including customer contact information, are processed in an accurate and timely manner.

Help to manage overflow collections activities related to medium and small accounts when needed including answering incoming calls and emails.

What experience you need  

 2+ years of experience working in Accounts Receivable, Billing, Collections, or other accounting-related areas.  

Fluent in English (B2/C1) with strong written and verbal communication skills.

Intermediate proficiency in Microsoft Excel. 

What could set you apart

University student or graduate; preferably in business administration, finances, accounting, or related fields.

Billing experience.

The ability and flexibility to work on a variety of collections processes.

Strong analytical and problem solving skills.

Motivated and Self-Driven to produce quality work and meet deadlines.

Strong interpersonal skills with a positive and committed attitude.  

Ability to work in an evolving, fast-paced environment.

Primary Location:

CRI-Heredia

Function:

Function - Accounting

Schedule:

Full time