Project Manager required to join a council based in Berkshire and they are looking to redesign there customer first approach. this role is paying £500 per day – Inside IR35 and it will be 2 days on site per week.

Requirements:

Systems Thinking Approach: They’re explicitly moving away from traditional process- and activity-focused transformation. Candidates must understand and ideally have experience applying systems thinking in service redesign or public sector transformation. Resident-Focused Transformation: The focus is on understanding resident demand, especially high-demand cohorts (e.g. the “Vital Few”) and how services can be redesigned around these insights. Data-Driven Redesign: Experience in analysing demand data, mapping workflow processes, complaints analysis, and cost-to-serve analysis will be highly relevant. Proof of Concept Work: Candidates must be able to work iteratively-testing and refining small-scale interventions and scaling successes. Front Door Services & Customer Access: Candidates with experience in customer services, access channels (digital, phone, in-person), or public sector CRM work will be a strong match.

if you have the above experience and would like to apply, please apply within.

*Rates depend on experience and client requirements

Job InformationJob Reference: JO-2504-353204Salary: £0.00 - £550.00 per daySalary per: dayJob Duration: 6 Months Job Start Date: 26/05/2025Job Industries: Programme & Project Management JobsJob Locations: Greater LondonJob Types: Contract