At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.

Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip’s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.

Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.

Our platform is the heart of Infobip, processing up to 300 million transactions daily; but having a 24/7 world-wide support is what makes it so great. To maintain traffic flow and 99.99% platform uptime, it is essential to monitor, solve and prevent technical issues that affect client experience. We stand at the beginning of the process – connecting our Platform to MNO's. Connectivity team's main responsibility is the integration to our partner's platforms. We create and test new connections with MNOs/MVNOs  while performing other technical configurations and maintenance of the connections.

Responsibilities:

Integration, migration and maintenance of VoIP - SIP connections.Testing and implementing features, setting up primary routing and restrictions, and monitoring connections to ensure optimal quality.Migrating connections to new supplier platforms and Infobip Data Centers.Troubleshooting and resolving voice call flow issues.Conducting key client analysis and providing tailored technical support to ensure client satisfaction and retention.Handling and resolving spam cases reported to ensure compliance and protect service integrity.

More about you:

Experience with troubleshooting or solving technical problems.Both Written and spoken fluency in English.High-level communication skills when working with clients and colleagues.Analytical approach to technical problem solving in a dynamic environment.Intermediate level of Excel.Previous experience or Interest to learn SIP/Voip is a plus.

What you can expect:

Awesome Clients: Work with leading global brands, telecom operators, and partners.Being a part of a growing company in a growing industry – we challenge you not to grow!Global Connections: Collaborate with colleagues from around the world, leveraging Infobip's global presence.Learning and Development: Starting with a fantastic onboarding program, to internal education, education resources, e-learning to external educations, we invest heavily in employee learning and development.Pay & perks.: Competitive salary, a team taking care of all the equipment you need, team building and other organized activities.

Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity.

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