Department Summary (Preferred location - Toronto)

The Solutions department at Maximus Canada is dedicated to delivering innovative and effective solutions to meet the diverse needs of our clients. Our team of experts specializes in solution development, integration engineering, software development, and platform engineering. We leverage cutting-edge technologies and methodologies to ensure the highest quality of service and support.

Position Summary

Maximus Canada is seeking a technically skilled and forward-thinking Integration Engineer to join our Solution Operations team. This role is pivotal in designing and implementing seamless, intelligent, and scalable integrations that enhance the citizen experience across their preferred channels.

Your typical week at Maximus

Solution Architecture & Innovation Lead the design and implementation of scalable, secure, and distributed solution architectures across cloud and enterprise platforms. Drive innovation through the use of agentic platforms, developing new methods, and adapting capabilities that deliver high-impact user experiences. Ensure all solutions align with organizational cybersecurity strategies, PII standards, data residency requirements, and best practices. Actively experiment and continuously learn as new AI capabilities emerge, sharing insights and opportunities amongst the solutions team.

Integration & Engineering Design and implement event-driven architectures using tools like Azure Event Grid, Service Bus, and AWS EventBridge. Develop and manage RESTful APIs and webhooks to enable real-time data exchange between systems. Ensure interoperability across platforms, including Genesys Cloud, Microsoft Dynamics 365, Salesforce, and ServiceNow.

Automation & Orchestration Build and maintain automated workflows using Robotic Process Automation (RPA) and Autonomous Process Automation (APA) tools like Azure Power Automate and Automation Anywhere. Integrate AI agents and Copilot experiences into business processes to streamline agent workflows and citizen interactions. Leverage Azure Logic Apps, Power Automate, AWS Step Functions, Azure Logic Apps, and Durable functions for orchestration.

AI & Prompt Engineering Collaborate with AI teams to integrate Generative AI capabilities into citizen-facing and agent-assist solutions. Apply prompt engineering techniques to optimize interactions with Azure OpenAI, Semantic Kernel, and Copilot APIs. Support the deployment of AI models via Azure AI Foundry [MO1] [EI2] [MW3] and monitor their performance and usage.

Cloud & Platform Enablement Deploy and manage integration components in Azure Cloud and AWS Cloud environments. Implement CI/CD pipelines for integration services using Azure DevOps[MO4] [EI5] , GitHub Actions, and ServiceNow DevOps. Ensure secure, scalable, and observable integration patterns across environments.

Governance & Collaboration Maintain documentation and reusable integration patterns aligned with enterprise architecture standards. Provide thought leadership across cross-functional teams, fostering collaboration and technical excellence. Collaborate with cross-functional teams, including AI, DevOps, CRM, and Knowledge Management. Ensure compliance with data privacy, security, and ITIL-based service operations. Guide solution development from concept to launch, including support for organizational change management and adoption strategies

What you offer us

Knowledge, Skills and Abilities

Strong proficiency in API design, event-driven systems, and cloud-native integration patterns. Experience with Azure and/or AWS services for solutioning including messaging, automation, and compute environments. Hands-on experience with RPA/APA tools, Copilot APIs, orchestration technology, and prompt engineering. Familiarity with Generative AI, LLMs, and semantic orchestration frameworks (e.g., Semantic Kernel). Working knowledge of ITIL practices and service management frameworks. Familiarity with Azure AI Foundry, Azure OpenAI integration, and AWS AI Services is preferred. Bilingualism (English/French) is an asset.

Education and Experience

·    A University Degree or Diploma in the field of Computer Science, related field or equivalent combination of experience and education

5+ years of experience in solution development, integration engineering, software development, or platform engineering. Experience working within CI/CD pipelines including DepOps workflows and Agile development methodology in Github Actions, DevOps and Service Now. Experience with Genesys Cloud, Amazon Connect, Microsoft Dynamics 365, Salesforce, or ServiceNow is preferred.

Other

Must be able to obtain Canadian Federal Reliability of Clearance

What we offer you

We value your work, which enables us to continuously raise the bar on how we can best serve citizens worldwide. Maximus Canada offers the following:

·       Competitive market-based salaries

·       Comprehensive employer-paid benefits

·       Generous paid time off package

·       Group Retirement Savings Plan

·       Hybrid and remote work environments in Canada

·       Annual paid bonus based on overall company performance

·       Employee appreciation events

Maximus Global Core Values

Accountability - Accepting responsibility to solve problems and rise to each challenge Collaboration - Partnering to instill trust and working as one Compassion - Empowering humanity by applying empathy and insight to every interaction Customer Focus - Cultivating an authentic desire to help others succeed Innovation - Embracing change and championing new ways forward Respect - Valuing the work we do, who we do it with, and the people we serve

We will be accepting applications until 11:59 PM on August 12, 2025.

Please note that while all applications are appreciated, only those candidates selected for an interview will be contacted. (No Agencies, Please)

 

EEO Statement
Maximus is passionate about our employees and place their well-being at the center of our people strategy.  We are committed and proud to build a workforce that reflects the communities we serve.  We value diversity, equity and inclusion and invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, ethnic and cultural origins, sexual orientations, veterans and gender identities recognizing that this is paramount for the growth and success of our organization.