Are you a great manager? Are you able to motivate people to achieve the extra-miles? Are you pragmatic and know how to solve problems? Do you challenge people and aim to increase efficiency and drive performance? If yes, then you are precisely the person we are looking for!
- people management (i.e. coaching your team to successfully support daily activities, continuous and transparent communication of strategy and goals, forecasting & planning)
- process, knowledge and skills development (i.e. coaching employees, driving organizational efficiency and ensuring service-oriented mindset
- ongoing improvement of status-quo by defining working standards (tools, benchmarks, best practice, shaping the industry)
- capacity planning and productivity monitoring of daily activities with support of key performance indicators (KPIs), service level agreements (SLAs), data quality checks, evaluations and reporting
- escalation management (ensures timely handling of escalations, actively communicate risks and issues to senior management, define remediation plans and monitor execution closely)
- work with other TLCS ("Trade & Lifecycle Controlling Services ") stakeholders as well as Regulatory Transaction Reporting teams to properly address issues raised
- actively and continually provide ideas and execute on process improvements in the exception management and data quality of submission to clients
- be the subject matter expert in all team activities and support teams and peripheral stakeholders
- project Management activities – assisting with end to end support around TLCS initiatives including conducting initial impact analysis, tracking for deliverables and following up with management and TLCS staff
- take ownership of tracking, updating issue and action logs