**Send Resumes to** : **Isamar.Peredocalero@Adeccona.com** Adecco is assisting a Legal Group in **San Juan, Puerto Rico, looking for an** **Intake Sales Manager** **to join the team.** Great opportunity for a temporary assignment. Apply Today if you qualify!! + **Salary:** 75,000 - 85,000 per year + **Annual Bonus** : 10,000 (Based on performance) + **Shift: 1pm to 10pm Monday to Friday** + **(Daylight Savings Time: 12pm to 9pm)** **Key Responsibilities:** ? **Team Leadership:** Recruit, train, supervise, and mentor a high performing team of attorneys and intake representatives, fostering a results-oriented environment focused on meeting and exceeding key performance targets, including lead conversion and revenue goals. ? **Process Management:** Develop, implement, and continuously refine intake procedures to ensure efficiency, accuracy, and strict compliance with California Lemon Law regulations, all while aligning with departmental goals and measurable outcomes. ? **Client Engagement:** Oversee initial client contact, ensuring inquiries are handled promptly and professionally, with a focus on converting leads into clients and driving the intake pipeline to meet conversion goals. Track lead conversion rate and ensure optimal engagement at every touchpoint. ? **Training and Development:** Design and deliver comprehensive training programs to equip intake staff with the knowledge necessary to drive performance, maximize conversion rates, and meet sales targets within the Lemon Law practice. Emphasize the importance of average response time and close rate in client interactions. ? **Performance Monitoring:** Regularly track and analyze key performance indicators (KPIs), such as lead conversion rate, cost per lead (CPL), sales cycle length, and others. Identify trends and implement strategies to achieve or exceed intake and conversion targets, ensuring the team stays focused on measurable goals and client satisfaction. ? **Collaboration:** Work closely with the legal and client services teams to ensure smooth transitions of cases from intake through settlement, maintaining strong communication and documentation while driving the business towards meeting overall firm targets. Keep track of pipeline health to ensure consistent workflow. ? **Technology Utilization:** Leverage CRM systems (e.g., Salesforce) to effectively manage client data, track interactions, monitor progress toward Proprietary & Confidential - 2025 performance goals (such as team productivity), and generate reports that drive performance evaluation and decision-making. ? Any other tasks assigned by management. **Qualifications:** ? **Bachelor’s degree in business administration, or a related field.** **? Minimum of 5 years of experience in a call center or client services** **environment, with at least 2 years in a supervisory or managerial role.** **? Full professional fluency in English, both verbal and written.** **? Proven ability to manage sales KPIs such as lead conversion rate, cost per** **lead (CPL), and sales cycle length.** **? Experience with legal intake procedures, particularly in personal injury or** **Lemon Law cases, is a significant asset.** **? Strong analytical and problem-solving abilities with keen attention to detail, and the ability to analyze data, develop insights, and implement strategies for performance improvement.** **? Ability to thrive in a fast-paced environment while maintaining high service** **standards.** **? Experience with CRM platforms (preferably Salesforce) for client interaction** **tracking, case management, and performance evaluation, along with strong** **knowledge of Microsoft Office Suite.** **? Familiarity with VoIP phone systems is required.** **? Proven experience in a client-facing or call center environment, with** **demonstrated leadership responsibilities and experience in designing training** **programs to enhance sales skills and customer service excellence.** **? Strong project management skills, particularly** **Pay Details:** $1.00 per hour Benefit offerings available for our associates include short-term disability and additional voluntary benefits including medical, dental, vision, life insurance, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave and Vacation Leave or any other paid leave required by Federal, State, or local law where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance