Job Description . Lead, manage, and support the intake team, including both internal staff and partner home health (PH) team members. 2. Oversee day-to-day intake operations, ensuring timely and accurate processing of referrals and new patient intakes. 3. Actively perform intake duties as needed to support team coverage and ensure timely processing of referrals. 4. Serve as the primary escalation point for complex or high-priority calls and issues, resolving concerns professionally and promptly. 5. Collaborate with the CEO and Executive Assistant (EA) to design, implement, and facilitate training programs and process improvement plans for the intake team. 6. Ensure compliance with all internal policies and external regulations, including HIPAA and other healthcare standards. 7. Conduct regular audits and quality assurance reviews to ensure accuracy and completeness of intake documentation. 8. Run and analyze performance reports related to intake activities, identifying trends and areas for process improvement. 9. Utilize electronic health record (EHR) systems, CRM tools, and other platforms effectively for data tracking and communication. 10. Serve as a liaison between the intake team and clinical, scheduling, and billing departments. 11. Cover on weekends as needed. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements 2 - 5 years of managerial experience, preferably in a home health / healthcare industry field. 2. Excellent oral and written communication and presentation skills. 3. People management skills and the ability to network and manage a team. 4. Excellent organizational and time management skills. 5. Strong leadership skills with experience managing and coaching teams. 6. Excellent problem-solving abilities and the capacity to handle escalated calls with professionalism and empathy. 7. High attention to detail and ability to manage multiple tasks in a fast-paced environment. 8. Proficient in data analysis, report generation, and performance metrics Bachelors degree in healthcare administration, nursing, business, or related field. 2. Being bilingual in Cantonese, Mandarin or Spanish is a plus. 3. Knowledge of Medicare/Medicaid regulations and private insurance requirements 4. Familiarity with EMR systems and Microsoft Office Suite; experience with home health software is a plus. null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.