Start here at Hartford HealthCare and work where every moment matters! Hartford HealthCare at Home doesn’t just take great care of our patients; we take great care of our colleagues too! Our benefit options at Hartford HealthCare at Home are designed so you can care for yourself and your family, just as you care for others when you are here. What our colleagues love about HHCAH: • Tuition Reimbursement up to $5,250.00 after six months of employment and up to 40% tuition discounts with partnering institutions for colleague AND dependents • Loan forgiveness for qualifying existing student loans • Employee assistance and wellness programs including a strong focus on promoting mental health • Paid time off and health insurance packages • All therapists are provided a cellphone and laptop • Discounts on services, products and optional coverages – movie tickets, pet insurance, travel and more! Hartford HealthCare Rehabilitation Network (HHCRN) is the premier rehabilitation provider in Connecticut. We provide rehabilitation services across the continuum - acute care hospitals, long term care facilities, sub-acute rehabilitation, homecare, outpatient centers, and in community settings such as senior centers, work sites, and schools and colleges. We offer a variety of specialists, including oncology, women’s health, sports medicine, physical therapy, occupational therapy and speech language and are known for our commitment to high quality, customer focused outcomes. Hartford HealthCare at Home - We currently have Fulltime, Part-time and Pay Per Visit opportunity with HHCRN’s home care division with flexible scheduling, wonderful work-life balance! For over 115 years, Hartford HealthCare at Home has been fulfilling our mission by enabling individuals to achieve maximum independence, participate in their own plan of care, and to live with dignity while receiving quality care in their own homes. Our dedicated caregivers of HHC at Home use the latest in research and education to develop a coordinated, consistently high standard of care for all its customers. Communicate and coordinate referrals and patient care with onsite and/or clinical areas within assigned region to provide seamless care to patients. Locate patients that transfer to hospital and communicate with clinical teams and TCCs. Receive and resolve inquiries for referral data/items required for coding and billing. Effective communication skills, self-directed, with a spirit of team support and success, curiosity and ownership, flexibility and a consistent demonstration of H3W Leadership Behaviors and modeling. Efficiency and accuracy in completing work as assigned. Adherence to regulatory and agency policies and procedures. Job responsibilities: Collaborate and communicate with Primary Care Providers and home care staff to ensure continuity of medical care, to include obtaining, clarifying, validating service requests and completing verbal orders. Communicate with transitional care staff, clinical colleagues, physician’s offices, and home care staff to coordinate homecare orders, follow up appointments, risk factors, insurance parameters and goals of care. Providing consultation to referral sources on community resources and home care issues. Consistently communicate with HHCAH management to make sure all issues and problems are seamlessly handling so that both the patient and the referral sources are satisfied with the results and process. Responding to internal and external communication timely and accurately. Ensure collection and appropriateness of referral documents to support sound medical practice. Reviews demographic and clinical pre-admission documentation, ensuring accuracy ofinformation. Reviews referring and transfer documents and medication list for accuracy and adherence to regulatory compliance and assuring the transitional care processes are implemented. Adheres to the practice of confidentiality (HIPAA and other state/federal regulations) regarding patients, families, staff and the Agency. Ensuring adherence with referral management protocols, policies and procedures Building and supporting positive, effective relationships across the continuum and with the patients, communities, and the team. Utilizing sound clinical judgment identifying risk and safety concerns and triaging appropriately. Acts as a liaison to SSO, HHCAH staff, departments and customers both internally and externally. Locate and follow-up on transfer patients and communicates status to clinical teams and onsite TCCs Assist Homecare Customer Coordinator with F2F requirements and MD verification, when work volumes are high. Demonstrates H3W Leadership behaviors and supports and team in culture and team building initiatives. Actively participates in the performance improvement process known as H3W Perform other related duties as required *Minimum Requirements*** * * *Preferred Requirements*** *Education* Associates degree * Education* Bachelor’s Degree *Experience* Minimum of 1 year preferable in acute care or homecare setting *Experience* Three years of experience in acute care or homecare setting *Licensure, Certification, Registration* *Licensure, Certification, Registration* * * *Language Skills* Excellent verbal and written communication skills, including computer usage * * *Language Skills* * * *Knowledge, Skills and Ability Requirements * Ability to effectively communicate at all levels within the organization and share knowledge, ideas and information Able to understand problem situation, solve problems and independently assess a wide variety of tasks in order to effectively take action to identify solutions to benefit the business initiative. Ability to support, implement, and effectively monitor change required Ability to collaborate with all layers of the management and administration teams within a HHCAH region and the community. **Job:** **Other* **Organization:** **Hartford HealthCare at Home* **Title:** *Intake Lead - Homecare* **Location:** *Connecticut-Hartford-999 Asylum Ave Hartford (10178)* **Requisition ID:** *25158963*