Ready for a summer schedule that works for you? ☀️ Get ready for Summer Fun Fridays! We close at 12:30pm every Friday from Memorial Day through Labor Day — giving our team more time to relax, recharge, and enjoy the summer sunshine! Real Help is seeking an experienced Intake Coordinator to join our growing Telehealth team! The Intake Coordinator manages all aspects of the registration and admissions process for Real Help’s Telehealth team. They are responsible for answering incoming calls, gathering referral information, verifying insurance coverage, and scheduling clients’ appointments. To be successful in the Intake Coordinator position, you need to be highly organized, detail oriented, and have a working knowledge of payer portals, co-pays, deductibles, and health insurance benefits. Top candidates will also have excellent interpersonal skills and work well as part of a multidisciplinary team that includes therapists, clinicians, nurse practitioners, and peers. If you’re looking for rewarding work, have experience working in a behavioral health environment, and enjoy helping people obtain the support they need, don’t miss this career opportunity! This is a remote position, but candidates MUST reside in MA, NH, RI, NY, or FL, and have a strong working knowledge of, and experience working with, Massachusetts insurance benefits and authorizations. Bilingual English / Spanish is preferred for this role. Qualifications: · HS Diploma or equivalent · Minimum of 2 years of patient intake and scheduling experience, preferably in a behavioral health setting · Bilingual in English / Spanish preferred · Must be available for full-time, dayshift hours between 830am – 430pm · Must be able to work remotely with a reliable internet connection and a quiet, dedicated workspace · Strong working knowledge of Massachusetts insurance benefits and authorizations · Proficient computer literacy, including Microsoft Office and Electronic Health Records (EHR) · Experience working with and helping clients with co-occurring disorders · Must have prior experience with behavioral health field · Ability to keep client and company confidence · Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress · Strong time management and organizational skills Benefits: · Health, dental & vision · 3 weeks paid vacation · 11 paid holidays (including Juneteenth, the day after Thanksgiving, Christmas Eve, and NY Eve.) · Generous sick time including mental health days · 401k retirement plan with up to 4% match · Voluntary short and long-term disability · Voluntary Life Insurance · Dependent care savings account · Longevity award - Monetary bonus and a vacation day annually · Company provided laptop and cell phone · Opportunity for professional growth · Tuition Reimbursement · Personal cell phone discount Compensation: · Full Time - Salary