Why Work for Gandara:

Explore the career pathways in Behavioral Health, Substance Use and Recovery, Community Based Clinical services, Adolescent and Family services, Adult Residential, Maintenance and Administration! Whether that is in an entry level or leadership role, Gandara will provide the tools and resources to better enhance your career growth. The opportunities are presented with the ability to transition your skills and experience in meeting the organizations mission. There is grand landscape of opportunities that supports the community we serve, so Join the Gándara team today!

Benefits:

Retirement Plan 403(b) Health, Dental, Vision, Pet and Life Insurance Paid vacations Paid holidays 8 discretionary days Mileage Reimbursement

Additional Benefits:

Career Growth Opportunities Culturally Diverse population Clinical Licensing Support

Job Title: Intake Coordinator | GRSW

Work Location: Greater Springfield Area

 

*Bilingual Candidates Encouraged to Apply 

*EOE M/F/D/V

*Union/Non-Union

 

Job Summary:

To work within the DPH/BSAS programs team model, establishing open communication, support, and accountability among workers and consumers. S/he is accountable to the Program Director, who is responsible for providing supervision and training. The Intake Staff is one who actively promotes the philosophy of Gandara Center, and maintains a high level of commitment to the program assigned to and the agency.

Duties and Responsibilities:

To maintain / coordinate potential participant referrals on program spreadsheet and State database. To screen potential clients guided by program admission criteria and ASAM criteria To conduct the interview for admission to the RRS treatment program  To accurately update program census sheets To review Resident Handbook to new resident upon admission to the house and coordinate an orientation date/time with House Manager assigned that task. To coordinate resident provider messages, provider apt, and resident transportation needs to appointments To compile appropriate documentation for resident file binder Share all expectations of program Direct Care I/RSS position.

 

Administrative Responsibilities/Record Keeping

To attend scheduled staff meetings. To screen all incoming calls, determine their nature, and forward information through proper channels. To maintain client records in accordance with standard format and timetables. To attend scheduled supervisory meetings with Program Director/Clinical Supervisor To maintain assigned financial record keeping, and submits required reports accurately and in a timely manner. To attend all trainings as required by funding source and the Agency To organize residents for Food Stamp withdrawal To become approved for BSAS EIM/ESM data entry To input new resident into BSAS EIM / ESM electronic database To input new resident information into Gandara EHR and activate record To accurately maintain and update program resident census To outreach to potential residents and referral source for referral follow-up Community liaison; responsible for attending community meetings Holyoke safe neighborhood initiative, Springfield’ New North Citizens Council /C3 Community Policing meeting both meetings will connect said programs to resources, keep us in the now of what is going on around the community as in activities and safety issues concerns, and other recovery resources    Responsible for requesting and confirming PCP / BH provider resident documentation, to aid us in complying with insurance request of physicals and in obtaining BH/MH DX on residents who do not have a therapist out of Gandara.  Understanding of program and third party biller admission criteria Ability to navigate EHR’s and web linked software and applications Ability to work with population in recovery. Ability to structure and organize job responsibilities with minimal supervision. Demonstrates good verbal and written communication skills. Bilingual (Spanish/English) Physical and mental demands are located at the end of this job description

 

Minimum Qualifications:

High School/GED +2 yrs. Experience with SUD/MH consumers Associates Degree + 2yrs experience with SUD/MH consumers Bachelor’s degree + 1-2 years’ experience preferred with SUD/MH consumers Demonstrated strong communication and interpersonal skill, including conflict resolution. Demonstrated organizational skill, able to multi-task. Demonstrated ability to lead through example. Must have valid driver’s license Must meet Agency requirements for driving history records. Must have availability of an automobile to transport clients or perform other supportive services as necessary.

The Gándara Mental Health Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training