By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Intake Associate-3 **PRIMARY PURPOSE** : To serve as the first point of contact for customer service incoming calls; to handle standard calls with normal supervision; and to provide information regarding general disability policies. **ESSENTIAL FUNCTIONS and RESPONSIBILITIES** + Answers incoming calls for the customer service unit including calls from clients, claimants, and physicians. + Provides effective explanations of benefits, procedures, claim status, or payment information to clients and claimants. + Enters claims data into claims management system upon requesting the appropriate information and analyzing the responses. + Requests physician certification and/or extensions from medical offices and enters into claims system. + Documents telephone conversations pertinent to the claims process in claims notes. + Logs all telephone calls into claims management system. + Attendance during scheduled work hours is required. **QUALIFICATIONS** **Education & Licensing** High school diploma or GED required. **Experience** One (1) year customer service experience or equivalent combination of education and experience required. **Skills & Knowledge** + Good customer service skills + Good listening and comprehension skills + Excellent oral and written communication + PC literate, including Microsoft Office products + Analytical and interpretive skills + Strong organizational skills + Excellent interpersonal skills + Ability to work in a team environment + Ability to meet or exceed Performance Competencies **WORK ENVIRONMENT** When applicable and appropriate, consideration will be given to reasonable accommodations. **Mental:** Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines **Physical:** Computer keyboarding, travel as required **Auditory/Visual:** Hearing, vision and talking The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. **If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.** **Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see** **sedgwick.com**