Description Job Title: Temp-to-Hire Insurance Follow-Up Specialist Location: 100% Onsite in Oklahoma City, OK Type: Temp-to-Hire (90 days) Schedule: Monday – Friday (No Weekends) Pay: $16–$17 per hour, with bonus potential upon conversion Attendance Requirement: Must be able to complete all training with zero absences. Position Summary: We are seeking a detail-oriented and professional Insurance Follow-Up Specialist to join our team. In this role, you will be responsible for reviewing, setting up, and following up on insurance-related claims and billing issues while ensuring accurate documentation and excellent customer service. Key Responsibilities: + Review and set up new insurance claims for billing or liability referral. + Validate coverage details and apply appropriate billing adjustments. + Handle inbound calls from customers, insurers, and other contacts to determine the correct action on a claim (e.g., appending to an existing file, opening a new file, or referring to another department). + Ensure timely and accurate billing processes. + Receive, research, and respond to written correspondence regarding billing, collections, adjustments, or disputes. + Meet or exceed assigned individual performance targets. + Maintain claim and account aging within established guidelines. + Demonstrate professionalism in all customer and stakeholder interactions. + Maximize collection efforts while maintaining high customer satisfaction. + Resolve outstanding issues in a professional and timely manner with both internal and external contacts. + Maintain thorough and accurate documentation of all follow-up and collection activity. + Develop a systematic approach to reviewing accounts and scheduling follow-up calls. + Collaborate with customer service teams when addressing sensitive account issues. + Escalate accounts with signs of financial instability as needed. + Respond to all inquiries within 24 hours to maintain strong customer service standards. + Perform other duties as assigned by supervisor or manager. Requirements •Qualifications: + Education: Minimum high school diploma or equivalent required; some college coursework preferred. + Experience: Previous experience in an office environment required; billing, insurance, or claims experience preferred. + Technical Skills: Proficiency in Microsoft Word and Excel. + Other Skills: + Strong analytical and problem-solving abilities. + Basic mathematical skills. + Ability to work independently and manage time effectively. + Excellent written and verbal communication skills. + Ability to stay organized and detail-oriented in a high-volume environment. Why Apply? + Monday–Friday schedule with no weekend work. + 100% onsite role with structured training and clear expectations. + Bonus potential upon successful conversion. + Opportunity for long-term, stable employment after 90-day temp-to-hire period. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .