At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

AMEX Assurance Company provides insurance protection for American Express Card Members through implicit card benefits, and fee/add-on insurance products to both Card Members and non-Card Members. This role will reside in the Claim and Servicing Operations department of AAC, whose primary responsibilities include enrollment, servicing, and adjudication of insurance policies and claims; this role provides an exciting opportunity in handling Litigated Claims for all claims within the AMEX Assurance Company Insurance portfolio, Including but not limited to Travel and Medical claims within the highly complex suite of Specialty Lines products.
Duties include but not limited to: Investigation/research by using tools available and making outbound calls to settle claims Communication via written and/or direct phone interaction with the customer, to ensure timely decisions Communication and partnership with our legal teams and leadership Decision making of claims for these products Contract and policy interpretation Maintaining state compliance  ****To be considered for this position you must reside in Arizona. This is a hybrid position and will require the successful candidate to be in office a minimum of 3 days per week.
Minimum Qualifications: 2 years of Customer Service experience 2 years Insurance experience, preferably in claims  Customer First Principles demonstrated through excellent verbal, written and interpersonal communication skills Passion for exceptional service Strong phone skills Ability to adapt to multiple demands, shifting priorities and rapid changes in workflow Ability to demonstrate initiative with minimal supervision to drive results Strong problem-solving skills, time management and organizational skills Superior level of accuracy and attention to detail. Strong proficiency in PC skills, including MS Word and Excel Preferred Qualifications: Travel and Medical Claims experience Auto Insurance Experience Litigation claims handling experience Insurance or Travel Industry experience A current Claims Adjuster License
If a license is not currently held, the applicant must be able to obtain the necessary license during the time frame allowed prior to training. Upon hiring, candidate will have 2 attempts to pass the Arizona Licensing exam. If the exam, to obtain your license, cannot be passed within 2 attempts, employment will be terminated.

Salary Range: $24.05 to $48.10 hourly + bonus + benefits

The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries  Bonus incentives  6% Company Match on retirement savings plan  Free financial coaching and financial well-being support  Comprehensive medical, dental, vision, life insurance, and disability benefits  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.