As an Insurance Broker in our Health and Benefits team, you will be responsible for managing and developing a portfolio of clients by delivering high-quality insurance brokerage services and tailored consulting support

The Role

•    Manage the implementation and administration of insurance programs for both new and existing clients, with a particular focus on strategic accounts.
•    Prepare and present insurance offers, business correspondence, and periodic reports to clients and internal stakeholders.
•    Build and maintain strong relationships with clients and prospects by identifying insurance needs and offering suitable solutions through regular meetings and prompt support.
•    Oversee negotiations, issuance of insurance contracts and policies, and ensure their proper implementation.
•    Support clients’ employees with day-to-day questions related to the use of health and benefits insurance, claims, and reimbursement procedures.
•    Report and handle claims on behalf of clients, ensuring smooth coordination with insurers.
•    Assist in the budgeting process and track premium payments, including monthly reporting on the premium status of insured clients.
•    Accurately process and maintain client and policy data in the internal IT system in accordance with company procedures.
•    Support internal initiatives and perform other tasks assigned by the Director or Head of Health and Benefits.

The Requirements

•    2+ years of experience in the insurance industry, ideally in corporate or life/health insurance
•    University degree
•    Insurance brokerage license is a plus
•    Technical knowledge of insurance contracts and structures
•    Excellent communication and presentation skills in Serbian and English
•    Negotiation skills and a strong client focus
•    Proficiency in MS Office tools (Excel, Word, PowerPoint, Outlook) and familiarity with agency management systems
 

This role offers a hybrid work schedule, allowing for a combination of remote and in-office work to support flexibility.
 

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@willistowerswatson.com.