Who We Are

We are BC’s largest Insurance Broker and looking for individuals to grow with us! A career at HUB means your career opportunities are endless. From auto, personal or commercial lines, claims, employee benefits, administration, to becoming a full-time producer or account manager, we have a role for you. Our culture is renowned within the industry, and we value our people.  Helping our clients protect what matters most is crucial to who we are, and we are on the lookout for those who share the same passion. 

What We’re Looking For

As an Insurance Advisor in our Commercial Division, you will work closely with a team of Producers and Marketers on our Commercial Accounts. We are seeking an individual with a superior attention to detail to join our Burnaby Still Creek head office location in a full time position.

Our Burnaby Still Creek head office location is centrally located in the Willingdon Business Park near Brentwood Town Centre. This location is easily accessible by the Gilmore sky train station with many shops, restaurants and other amenities nearby.

As a successful candidate you will possess the following characteristics:

Strong sense of urgency and motivation to support your teamPro-active and a self-starterExcellent client service and interpersonal abilitiesExperience working in a fast-paced environment

Requirements

Level 2 General Insurance License2-3 years of experience in the Commercial DivisionExcellent customer service skillsStrong attention to detail and accuracyThrives in a fast paced environmentIntermediate proficiency in Microsoft Word, Excel, and OutlookTyping speed of at least 55 wpmActs as a liaison between client, Account Managers, Account Executives and MarketersUpdate client information as changes occursAnswer account related questions/requests from clients, lawyers, and banksProvide policy and coverage information to clients upon request or inquiry

Asset experience that will make you stand out:

Industry designation (CIP, CAIB, CRM, General Insurance & Risk Management Diploma – BCIT)Accounting experienceEPIC, Policy Works, CSR24 and Certificate Exchange experience

A Day in the Life

Delivers exceptional customer experience to internal and external customersDemonstrates good technical insurance knowledge of coveragesFollows Hub Service GuidelinesDemonstrates commitment to team work by supporting Account Executive/Account Manager and Marketer with all aspects of servicing commercial accountsActs as primary Customer Service Contact in the absence of Account Executive/Account ManagerResponds to customer requests directly (or indirectly from Account Executive/Account Manager), submits information to appropriate insurance companies and binds coverage where appropriateAttends Critical Path meetings; follows up on action items required by Account Executive/Account Manager, Marketer or ServicerPrepares proposals, rate sheets, customer correspondence, certificates, and invoices as per agency standardsPrepares cover notes on accounts marketed by production teamProcesses all documentation according to Hub workflowsCertificates of InsuranceCover notesSummaries and ProposalsNew Business, Renewals and EndorsementsPremium Finance contractsInvoicingAttaches all documentation into EPICclient instruction and bind ordersinstruction to marketing team and related informationAssists Account Executive/Account Manager with managing Account ReceivablesReviews and manages Account Reconciliation with Accounting TeamReviews and prioritizes all assigned tasks on a daily basis including company mail, emails, abeyances/activitiesMaintains accuracy of electronic files that may be housed in EPIC, Policy Works, Certificate Exchange. CSR24 and physical files as per agency standardsReviews and ensures accuracy of policy documentation from insurersContinues professional development in order to develop skills and knowledgeProtects HUB from E&OOther duties and responsibilities as assigned

Where This Can Take You

We invest in our employees! We offer hands-on coaching and mentorship, alongside extensive sales training to ensure you succeed, today and tomorrow. Your journey with HUB can open doors to a diverse, rewarding career within the insurance industry and beyond!

What We Offer

Competitive compensationCompany matching RRSP contributionsTuition financing and career-related training and developmentCustomizable flexible benefits options for you and your familyMental and physical wellness initiativesA positive, collaborative and team-oriented environmentOngoing personal and career development

If this sounds like a place you want to be or want to talk to us about the role and opportunities, contact us/apply now.

The expected salary range for this position is $55,000 to $75,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses, and commissions for some positions. 

Our Culture Starts with You

We are looking for SELF-STARTERS with an ENTREPRENEURIAL mindset who will take OWNERSHIP of their businessWe want you to be INNOVATIVE and open to sharing your ideasYou work with URGENCY while providing a high level of PROFESSIONAL SERVICE towards our customers, communities, & colleagues.You are a TEAM PLAYER who positively impact those around them; We MOTIVATE each other to GROW TOGETHERYou work with a high degree of INTEGRITY and ACCOUNTABILITY

To find associated positions at our HUB simply search myHUBbc as a keyword in the search bar on our careers page!

Department Account Management & Service

Required Experience: 2-5 years of relevant experience

Required Travel: No Travel Required

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.