Instructional Designer – Enterprise Learning

#4th in Great Place to Work's Best Company To Work For 2025
#10th in Fortune Magazine’s 2025 World’s Most Admired Companies
#1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card Issuers
Top GBS Employers for the Philippines (2025) by the Everest Group

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

This role is for an Instructional Designer/Developer within the Global Regulatory Learning team. The position is responsible for the end-to-end design, development, and deployment of critical learning solutions that reinforce our culture of conduct, compliance, and risk management. The team focuses on delivering enterprise-wide learning solutions in collaboration with global stakeholders. Key responsibilities include conducting training needs assessments, identifying and analyzing target audiences, and designing, developing, implementing, and evaluating learning programs aligned with regulatory business needs. This role will collaborate closely with a team of instructional designers to support and achieve shared team objectives.

Minimum Qualifications:

At least College Level Minimum three or more years in an Instructional Design role using rapid development tools, including but not limited to: Captivate and Articulate 360 (Storyline). Fluency programming with variables and functions (Advanced Actions preferred). Proficient in Microsoft Office Suite as well as Adobe Acrobat. Must possess an understanding of instructional design and learning methodologies and principles including course design, development, implementation, and evaluations. Must have experience developing/programming learning materials, e.g., web-based, instructor-led, virtual learning, and knowledge assessments to support colleague learning outcomes. Must have proven experience performing project management activities (management of project SMEs, content, timeline, and budget, as appropriate). Must be results oriented and be able to organize and independently manage various projects simultaneously. Must possess the ability to effectively communicate and present data analysis, research findings, projects, and recommendations to enhance the enterprise learning program. Must demonstrate strong attention to detail and quality. Must demonstrate strong and effective leadership skills, as well as the ability to operate comfortably within a complex culture and a global environment. Ability to work effectively with heavy workloads, under tight deadlines and changing priorities. Self-motivated working in a strong virtual team environment.

 

Preferred Qualifications:

Experience working with object-oriented programming (HTML, XML, JavaScript, Cascading Style Sheets, etc.). Ability to code communication between the course and the LMS beyond the standard functions in Captivate or Storyline including but not limited to APIs, xAPIs, Question-level Reporting, etc. Experience with SCORM 2004, 1.2 and AICC requirements. Graphic creation expertise with tools such as Photoshop, Illustrator and Snag-it. Expertise with audio and video editing tools such as Audition, Premiere, or After Effects.   Accessibility 508/ADA knowledge and experience. Administration experience with Learning Management Systems (LMS). BS or Masters in Instructional Design, Instructional Technology, Adult Education, or related degree preferred.

Additional Details:

Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home) Work From Home Requirements: Must have at least 25 mbps internet connection plan / speed Must have a private & quiet area to work at home American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Employment eligibility to work with American Express in the Philippines is required as the company will not pursue visa sponsorship for these positions.