The Learning Experiences Designer, reporting to the Creative Solutions Manager, is tasked with designing comprehensive learning programs that encompass new hire onboarding, cross-training, upskilling, and refresher training, as well as project-based learning and process improvement initiatives. **Position Responsibilities:** + Design and develop comprehensive learning programs for new hire onboarding, cross-training, upskilling, refresher training, project-based learning, process improvement initiatives, leadership coaching, and soft skills development. + Create blended learning experiences, combining digital and instructor-led formats, tailored for customer experience (CX) staff and leaders across global locations, both onshore and offshore. + Collaborate with various teams, including Learning & Design, Salesforce, Data and Reporting, Voice of the Customer, and CX Customer Care, to enhance customer satisfaction and improve Net Promoter Score (NPS). + Align learning solutions with the strategic pillars of Learning Delivery, Business Partner Relationship & Project Management, and Creative Solutions to support the transformation into an innovative and customer-focused learning organization. + Report to the Creative Solutions Manager to ensure that all learning initiatives are aligned with the broader customer experience strategy and organizational goals. **Required Qualifications:** + Proficiency in eLearning authoring tools such as Articulate 360 (Storyline, Rise), Adobe Captivate, Camtasia, and familiarity with Vyond for creating various types of learning content. + Experience with Learning Management Systems (LMS), including understanding SCORM, xAPI, or AICC standards, and the ability to upload, test, and track learning content effectively. + Ability to design blended learning experiences that include both digital and instructor-led training, with proficiency in MS Teams and knowledge of microlearning, mobile learning, and adaptive learning strategies. + Basic skills in graphic and multimedia design using Adobe Creative Suite (Photoshop, Illustrator, Premiere Pro) and audio editing tools like MURF or Adobe Audition, along with a solid understanding of adult learning strategies, including the application of Andragogy principles. **Preferred Qualifications:** + Strong **communication and relationship-building** skills across all organizational levels. + A **self-starter** with the energy to work independently and collaboratively in a **multi-site team** . + Adaptable and able to **prioritize under pressure** in a fast-changing environment. + Brings **curiosity and creativity** , always exploring new ideas and approaches. + Experience in the **financial services** industry. **_When you join our team:_** + We’ll empower you to learn and grow the career you want. + We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. + As part of our global team, we’ll support you in shaping the future you want to see. **Acerca de Manulife y John Hancock** Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com . **Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a recruitment@manulife.com . **Modalidades de Trabajo** Híbrido