About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape. 

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

Location: Belgrade, Serbia

Shifts: 1st, 2nd, and 3rd
Grade: 8

Job Description:

This position operates within a high-volume Helpdesk environment, providing support to NCR clients during equipment installations. The role involves both hardware and software support (depending on the equipment) for NCR Customer Engineers and contracted installers. Supported devices include registers, controllers, KVMs, Zebra and Lexmark printers, PCs, Tasco devices, signature pads, and NCR self-checkouts located in Walmart stores.

Key Responsibilities:

Identify, analyze, diagnose, and resolve technical issues.Collaborate with PMO and IC teams to ensure successful project completion.Utilize NCR and vendor knowledge systems to resolve known issues and contribute to knowledge base content.Perform Level II technical troubleshooting following the Remote Incident Management Process.Generate daily and weekly incident reports and analyze recurring faults.Continuously improve support methods and communication through coaching and feedback.Escalate issues internally and externally as per defined escalation paths, maintaining ownership until resolution.Answer incoming calls from store personnel and field engineers; monitor email, notifications, and ticket queues.Remotely resolve tickets or dispatch to NCR Field or third-party teams as needed.Form and lead project teams, manage documentation, conduct meetings, and track risks/issues.Provide weekend support as part of 24/7 operations.Anticipate client needs and ensure high levels of customer satisfaction.Adapt to shifting priorities, ambiguity, and rapid changes; develop innovative solutions when standard approaches are insufficient.Collaborate with team members, participate in meetings, and contribute to performance and recognition programs.Support junior helpdesk colleagues through mentoring and knowledge sharing.Complete all mandatory training within specified timelines.Perform additional duties as assigned, in line with qualifications.Attend all company-mandated and recommended training sessions.

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”