Do you believe in putting the customer first?
Do you love to solve problems and create solutions?
Do you have an exceptional attention to detail?
Trans Global Service is actively seeking to expand our customer service team. We need people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in Canada’s largest service repair and installation company!
Responsibilities Provide courteous, prompt, and professional service to customers over the phone with the goal of resolving customer questions and concerns with first contact resolutionWork with peers and management to ensure that customer concerns are addressed in the most efficient mannerFollow up with customers to identify and support their needsOffer value-added solutions and promote customer loyalty by providing exceptional customer supportProvide best-in-class customer service on appliance installation and assembly serviceExplanation of installation process to retailers and customersCorrespond with retailers and customers verbally and electronicallyMaintain up to date knowledge of new policies, procedures, and productsProcess routine clerical transactions in between callsCommunication with TGS’ network of professional service providers Qualifications Previous experience in a call centre or customer service environment requiredProfessional phone and email etiquette Utmost discretion with confidential customer informationExcellent data entry and keyboarding skillsExcellent communication skills, both verbal and written; Bilingual language skills (English & French) are an assetStrong attention to detailSuperior organizational, and multi-tasking skillsStrong analytical and decision-making skillsStrong desire to take ownership and accountability of task completionIntermediate knowledge in Microsoft Office, particularly Excel, Word, Outlook, and TeamsAbility to work effectively with and without supervision Why Transglobal A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your familyCompetitive remuneration package that will commensurate with experienceCareer progression potential with plenty of access to ongoing personal and professional developmentEmployee discountsA dynamic environment to showcase your leadership talents.
Apply now
If you’d like to apply for this role, please contact our recruitment team at careers@thebrick.com
Attach your CV and tell us why you would be a great fit at Transglobal!
Trans Global is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to hrhires@thebrick.com
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