Job Description Own and socialize an insights strategy and roadmap that aligns with organizational goals and customer needs Lead internal partners and external vendors in organizing and executing qualitative feedback sessions Define omnichannel solutions, shape engagement strategies, design, operationalize, and produce seamless, consistent & meaningful customer experiences Present comprehensive design recommendations, partnering with the insights team to conduct user research Work closely with stakeholders to align CX design efforts with organizational goals and customer needs Understand and apply industry best practices and benchmarks to enhance customer experience Leverage observational research, quantitative data, and direct customer feedback to evolve retail experiences Partner with merchandising and creative teams to improve customer flows, communication and a frictionless purchasing experience Ensure seamless integration of physical and digital interactions to provide a cohesive omnichannel experienc We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements Bachelors degree in industrial design, UX, service design, business, or a related field 5 years of experience in CX, qualitative research, or equivalent in a related field Experience prototyping and designing retail experiences Proven experience in E2E customer journey design, integrating tools, people, and processes Strong knowledge of industry best practices and benchmarks in user testing and feedback Excellent analytical, problem-solving, and collaboration skills to evaluate customer needs and drive cross-functional solutions Familiarity with CX design tools and methodologie Experience with future technology and consumer electronics sales Advanced knowledge of CX analytics and the ability to translate insights into actionable strategies Understanding of wayfinding principles, accessibility standards, and ergonomic design to optimize physical interactions null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.