Entry /Mid level
No cold calling
Respond only to people that have requested a call back
Paid PTO, holidays and bonuses
401k
Merry Maids is looking to add to our existing Inside Sales team.Your role will be to support the existing sales staff with their calls and help close business at the end of the business day . Accountable for closing sales via phone, text and email. Address incoming sales leads in a timely and professional manner with the ability to ask for the sale. Receive and make outbound calls to prospects. You will also send service agreements to prospects. Our View: This is more of a customer service role than Sales. Though you will be “selling” on the phone, these prospects called us and want house cleaning services. We are the largest in the US and have a strong reputation. There are no prospecting or hard close sales. We close 50% of all the prospects we speak with. Your role is to handle in bound and digital leads explaining our services and providing a Non-negotiable rate. Most close on the same day but rarely longer than a 2-week cycle. This is a Base plus commission, and you should made $50,000 all in. ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:
· Respond promptly to incoming leads per month
· Obtain new Merry Maids customers for weekly, biweekly, monthly, or one time cleaning service.· Professionally and accurately present Merry Maids service to prospective customers.· Document all sales activities in companies CRM system (Salesfroce.com)· Determine the price for cleaning services using company pricing policies. · Create Sales quotes for customers, in person, over the phone and email them for signing when customer agrees· Follow up on all leads for Merry Maids service with letters, e-mails, or telephone calls. · Follow up on all unresolved leads until closed or lost.· Deal courteously with customers. Report any unusual request from customers or questions that you cannot answer to your supervisor.· Make follow up calls to lost clients when time allows
· Call prior lost clients
· Respond to corporate leads that may be presented
· Maintain all sales activity records.
ANCILLIARY DUTIES AND RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:
· Maintain accurate and time sales reporting utilizing our CRM system
· Interface with other location regarding sales that you created
· Enter all sales and agreements into Salesforce.com· When necessary, fill in during staff absences.· At all times contribute to a positive work climate and to the overall team effort of the company.
· Perform other reasonable, related duties as assigned or requested.
· Open and close the office based on the current procedures, if needed
REQUIREMENTS:
· Must be reliable and come to work every day.
· Must be a team player
· Must have a pleasant “Phone Voice” and be non-confrontational
· Knowledge of the cleaning industry, organization, products, and/or services preferred but not required
· Ability to build customer relationships quickly and provide appropriate levels of customer service.
· Must follow the Merry Maids process
· Ability to effectively communicate both orally and in writing our services.
· Possesses excellent listening skills, empathy, and a high level of customer service orientation.
· Computer literacy and proficiency in desktop applications such as MS Word, MS Excel, and MS Outlook.
· Ability to work independently
· Ability to close sales
· Ability to prioritize and handle multiple functions at the same time with exceptional organizational skills.
· Demonstrated problem solving and attention to detail.
Ability to pass criminal background check. Ability to pass drug screening. EDUCATION, EXPERIENCE, AND CERTIFICATIONS: · High school diploma or equivalent required.
· Inside Sales or Customer Service background preferred.
PHYSICAL/MENTAL REQUIREMENTS: • Regularly required to stand; walk and talk or listen.
• Ability to close a sale• Problem solving• Ability to enter information from clients into our CRM system• Computer literacy
This Job Description is intended to describe the general nature and level of work performed by those assigned to this position. This is not a comprehensive list of all responsibilities, duties, skills, efforts, and conditions associated with this position. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities. Compensation: $40,000.00 - $50,000.00 per year
Looking for a fun place to work, with a flexible schedule and competitive pay? Then come live the Merry Maids™ life!
As a Merry Maids team member, you would belong to an award-winning company and be a part of our close-knit team — a team that works together to provide the best cleaning solutions and customer service to our clients. We offer paid training, excellent work/life balance and real opportunities for advancement. You may start off as a team member, but you are then able to tailor a career path that matches your interests and goals – including becoming a team captain, trainer, quality assurance supervisor or manager.
We take pleasure in improving our clients' lives by allowing them to spend more time with family or doing activities they enjoy. As trusted in-home professionals, we form strong relationships with our clients and are often considered part of their extended families.
Ready to create brighter days for you and our customers?
Apply today!This franchise is independently owned and operated by a Merry Maids® franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee, and not to The ServiceMaster Company, LLC.