As an Inside Sales Specialist, you’ll play a pivotal role in driving our patient-centric mission forward by creating a culture of collaboration aimed at simplifying life for people managing their diabetes.   

In this role, you’ll be responsible for more than just meeting sales targets – you’ll be the key point of contact for patients throughout the onboarding process, ensuring they have a seamless experience starting with the OmniPod system. You’ll collaborate closely with field sales and internal teams to deliver the best patient experience, communicate insurance benefit guidelines and cost information, and assist patients in making informed decisions about insulin pump therapy.  

We’re looking for:  

A sales-driven professional with a strong track record of accomplishments   

A customer-focused individual with outstanding interpersonal skills who ensures a positive, professional patient experience while consistently closing sales  

A strategic thinker with strong business acumen and problem solving skills  

A proven collaborator who works effectively with both internal and external stakeholders  

Responsibilities  

Manage Your Pipeline  

Deploy a high level of customer service throughout the patient onboarding process, leading the patient from prescription to activating and registering the customers Omnipod device   

Track patient progress in the pipeline funnel and actively document actions taken or needed  

Analyze data insights and trends to effectively prioritize pipeline leads to drive business impact  

Take ownership in investigating data discrepancies or issues and work to resolve, involving appropriate stakeholders  

Engage Your Customers  

Leverage comprehensive product knowledge to address customer inquiries about Omnipod, highlighting its benefits and providing competitive comparisons   

Tailor communications that proactively address patient needs by taking a consultative approach to selling to drive patient adoption and support overall business objectives  

Proactively address challenges or patient concerns using data-driven solutions and identify opportunities to improve patient interactions   

Collaborate for Impact  

Collaborate seamlessly with reimbursement and field sales in your territory to ensure patient leads progress after prescription has been fulfilled  

Effectively manage communications with pharmacy representatives to ensure patients appropriately receive Omnipod and data is accurately aligned across teams  

Provide support to territory partners (Territory Managers and Clinical Services Managers) for resolving provider or patient issues  

Contribute to Improvements  

Continuously seek opportunities for process improvement and provide regular feedback and innovative suggestions to enhance Inside Sales and service operations   

Drive internal initiatives as identified and assigned by leadership  

Skills and Competencies 

Excellent communication skills, both oral and written 

Strong influencing, listening, and interpersonal skills 

Ability to manage a sales pipeline to effectively funnel leads through a short-term sales cycle with speed, consistent communication, and forecast precision 

Strong collaborator with the ability to build and nurture relationships 

Team-oriented to produce optimal sales results 

Ability to solve problems, take appropriate action, and persistently address obstacles or challenges to deliver successful outcomes 

Proficiency with technology (CRM systems, MS Office applications) 

Education and Experience  

Minimum Requirements 

Associate’s Degree 

1+ years of sales experience and demonstrated success in B2B / B2C or a related field (healthcare, pharmaceuticals, medical device, diabetes, or consumer product) 

Preferred 

Bachelor’s degree  

Knowledge and understanding of the managed care industry 

Experience with Salesforce or other CRM system 

Knowledge of insulin pumps and continuous glucose monitors) 

 

Physical Requirements (if applicable) 

The ability to work overtime to meet business objectives is required 

Requires sitting and standing associated with a normal remote or hybrid office environment 

Manual dexterity needed for using a computer keyboard 

Lightweight lifting may be required 

Minimal business travel as needed 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions 
  

If you’re ready to be a part of a company that’s changing the future of diabetes care, we want to hear from you. Join us at Insulet Corporation, where your talent will make a real difference in people’s lives.

Remote/Flexible: (no days required to be onsite) This position is eligible for 100% remote working arrangements (may work from home/virtually 100%; may also work hybrid on-site/virtual as desired)#LI-Remote  

Additional Information:

The US base salary range for this full-time position is $24.00 - $35.25. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position in the primary work location in the US. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your Talent Acquisition Specialist can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.

Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet’s flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit insulet.com and omnipod.com.

We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!

At Insulet Corporation all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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