Our Opening and Your ResponsibilitiesRequired Knowledge, Skills and AbilitiesExcellent written and oral communication skills.Detail oriented and the ability to multi-task, take initiative and be flexible.The ability to determine when and how to involve other departments and teams to ensure that exceptional support is being provided to internal and external customers at all timesMust establish and maintain an open, professional and efficient means of communication with all internal and external customers.Must take a proactive role with pinpointing breakdowns in processes and communications regarding service sales functions, and be able to provide proactive help with minimal supervisionMust establish and maintain an attitude of quickly responding to internal and external customers' needsAbility to work effectively with other Sales and Support team members in a highly variable and often stressful environment is requiredMust work collaboratively and cooperatively within the department and with other teams to meet operational and sales target goals

Minimum Education / Experience Required:An associate's degree is preferred. High School Diploma or GED is requiredAt least 2-3 years in sales, customer service and/or marketing experienceOutbound call center experience and telesales skills training are requiredQualified candidate should be competitive and have the desire to excel in a fast-paced sales environment and the ability to connect with various personality typesProduct Inspection product knowledge is a plusWhat You Need to SucceedMettler-Toledo, LLC is a global supplier of precision instruments with sales and service locations in 39 countries. The Mettler-Toledo Product Inspection Group, consisting of CI-Vision, Hi-Speed and Safeline, is the world’s leading supplier of in-line checkweighers, metal detectors, machine vision systems and x-ray inspection systems. We believe employees are the lifeblood of our company. As we thrive on quality and initiative, we work together in a fast-paced environment striving towards common goals and open to innovation and success. We’d love for you to become part of our growing team!
Role/Purpose: The Inside Sales Specialist is responsible for supporting our Field Sales organization by nurturing inbound requests and leads, as well as actively prospecting to create field-organized visits within high target accounts. The role will require dynamic skills to work with our marketing, field, and management teams to ensure we provide service solutions that meet the customer needs, which will result in higher sales revenue and enhance the overall customer experience.
Essential Duties and Responsibilities:Use outbound prospecting skills to find relevant contacts within high-target accounts.Actively mine for account visits within target field accounts.Actively lead customers through the sales cycle from quote to closing of sales.Manage incoming demand, i.e. calls, emails or mt.com requests for price, availability or quote. Ensure quality service with focus on service level, customer service, and urgency to response/follow-upLead generation through contact with customers: when the involvement of a sales representative is required for high-end product opportunities, execute proper submission of lead details for external pursuitAssure database integrity by validating and correcting the data housed within our CRM at every practical opportunityEntry of sales leads for external sales pursuit; and pursuit of select open leads for closureManagement and organization of the service sales inbox that involves lead creation from emails received and distribution to other service sales team members as requiredAccurately and quickly, provide reference quote for products, services, and solutions to high-potential accounts based on field sales representative guidanceAssist sales representatives with above baseline targets and/or lead counts with quoting and nurturing support to maximize their productivity.Assist senior management by providing weekly updates about recurring business issues that require a proactive approach, or trends that suggest alternate sales offers or approaches, through regular communication or team meetingsOverall general and technical knowledge and application of the METTLER TOLEDO Product Inspection service offeringsIn-depth knowledge of all internal applications related to service sales and marketing, including but not limited to SAP CRM and ECCTime management and multi-tasking skills; ability to handle a complex and highly communicative environmentThe ability to make confident and reasoned decisions regarding processes that affect everyday work, Job Description and the ability to understand when to involve Accounting, Sales and Marketing with respect to discounts, and special terms and conditions, is requiredOther tasks and duties as assignedOur Offer to YouMedical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire Tuition reimbursement, employee wellness programs, plus other perks and discounts Parental and caregiver leave policiesAll the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits Global market strength and worldwide leadership in weighingA brand name that is identified worldwide with precision, quality, and innovation Thousands of patents, design and innovation awards A commitment to extraordinary service on our state-of-the-art equipmentAbout Mettler ToledoMETTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.Equal Opportunity EmploymentWe are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy. If you’d like more information about your EEO rights as an applicant under the law, please click here.